1 /5 Luis Carvallo: Came in the office l, wanted to sign up for auto insurance, receptionist was nice, she told me there would be a 10 minute wait, an older lady approached me very angry, asking me who I had for insurance, I knew I would be a new customer because they dont sell state farm, I told her my rate was a little high and wanted a better rate and she said that every insurance is high, they only have 2 providers and I should be happy where Im at, and I said I wantes to sign up with you guys, and she seemed frustrated that she had to help me and said I needed to fill up a form, very unprofessional, what a shame that this is a business in Sonoma county, no desire to sign up new customers, id give 0 stars if I could, I cant even imagine the way they would talk to me if I actually needed help with my policy, if they treat new customer this way