Firefighter Insurance Services - Pasadena (CA)

5 /5 ken dirrim: They made it easy to change companies, and had great service!

1 /5 J M: I have been with firefighters insurance since it was started with the credit union, but it has gone down hill. I have asked for quotes and answers for different items numerous times with no follow up. This last time they pretty much told me to look for my own insurance, isnt that what they do? I expect more from a company affiliated with the credit union...Look else where for your needs.

2 /5 Brett Moore: Ive been with the agency since it was Panzera Insurance, and since Bill sold the company, Ive gotten absolutely gouged with price increases nearly every renewal period and changes to my policy I did not authorize. When it was Panzera insurance, the company responded to changes in my coverage much faster; now Im told it takes "weeks" for corporate to process changes to my policy--which isnt how its set up, which I know because my parents both worked for Mercury insurance. Were actively shopping for a new agent, because we can no longer trust these guys, and if you cant trust your insurance agent, what the hell are you paying them for?

5 /5 Sylvia Song: Despite the rising insurance premiums and the increasingly impersonal attitude of many agents, Ms. Karina Bedolla stands out as an exception. She brings a warm, reassuring tone and a deep understanding of her clients needs. With her extensive knowledge and skill, she takes the time to ensure each customer fully understands their case and the available options. Excellent job, Karina! Although many long-time customers from Pazera have left, I will continue to stay and refer others because of your dedicated service. Thank you for your hard work and commitment! Sylvia Song

5 /5 Ushiro O Miru: The best auto insurance in California