1 /5 Megan Labri: Everytime I turn around my auto insurance policy has been increased. Within the last 6 months my policy has increase over $120 and when ever I contact this office, where Rexi Tagayuna is assigned as my agent; They can never give a valid reason upfront as to why it has increased. 2 months ago it increased approx $45 and I sent an email asking for details and received a response providing me details that were totally false. The woman stated the reason for the increase was because of a traffic accident my son had back in August that was minor (minor scrape to vehicle while pulling out of a real tight parking space) of which my policy had increased for this incident 2 months after it happened, being an increase I was aware of. Because the property damage was $100 over the CA limit of $1000 they were required to increase my policy approx $65 in October 2024. In any event, I called 2 months ago because my policy was increased $45 more dollars. So I emailed my inquiry, the response I got was because my son had a incident back in August, in my Toyota. #1 my policy already increased in Oct 2025 for that and #2 he wasnt driving My Toyota Corolla. He was driving his own car that is on my policy also and is Not a Toyota. With that being false I called and asked why is my policy being increased again for the same incident? (I have saved this email for my records) they cldnt explain why she replied with that info and then said it was actually increased due to some state changed that were made in Jan 2025. So now today I received my statement for next month 05/2024 and its been increased $65. I called and the wonan who answered today, attempted to say the same thing about the incident my son had back in Aug 2024. So by now I am
Pissed, and even more so because we havent had any other incidents at all on since being covered. My Toyota Corolla is a 2015... and the policy is showing more than My sons 2018 Ford Fusion Hybrid. I am 46 yrs old and have no accidents or tickets. My son only had that one incident. So how does my policy increase $60. My policy was reinstated being past due 2 days, however online it says a lapse in coverage of 30 or more days would cause at least an 8% increase. My lapse would hv been 2 days if any and would not cause a $65 increase, when my policy was "reinstated" either way the woman who answered said due the my sons incident (LIES) again, and started saying due to a renewal of my policy, Ive been with them almost 5 yrs and never has any of my renewals increased $65. So as I told her she is wrong and they need to STOP using my sons incident as the reason for increase because Im not dumb. And starting to believe this broker/office is ripping me off and lying in the process. They never send any notice telling me of an increase just increase. When u call Customer Service your automatically referred to the agent as Customer Service cant explain the policy. I never chose this agent nor met her and really have no idea how I was assigned to her. But atp Iam fed up and looking to file a complaint with the State and have them look into all these increases to make sure theyre valid since I have been lied to more than once. They have even entered their own estimated mileage on my vehicles to renew our policies, and I have had to call them about that. I work from home and barely leave my house and drive my car less than the standard 12K miles a year, i have sent them the mileage and they have still entered their own estimates making my rates higher and have had to have them fix it and assume they thought I wouldnt catch it. This how grimey these insurance companies are I assume, or maybe this particular office Im assigned to. But at the end of the day, all this agent/ofc does is LIE. I will pursue further for answrs.
