Farmers Insurance - Thousand Oaks (CA)

R Licorice I am a client of Phanco Group because I want to have meaningful experiences with local professionals. Phanco Group is both personable and professional. They have provided me with insurance for several years. Once when my radiator hose broke in 114 degree weather, the agent offered to bring me a milkshake or ice water while I was waiting for the tow truck.

joey C The staff is amasing good folks, rather in the phone or in person, they will always gather to your every need in navigating insurance policies and options.

Luz Vasquez Luis @Reinas Insurance Pasadena provided Us with outstanding costumer service for Me and my Son, getting discounts and guidance for great savings on our policies, everyone there is so professional and polite; we really enjoyed the experience.

Kyle Miller I tried to cancel my homeowners policy after selling the house in April 2019. Last week I received a collection notice from the insurance carrier. I have had an ongoing conversation since I requested the cancellation in early May. Almost ever document they requested had to be sent a second time. When I called the owner to get help, he wouldnt listen to me and placed all the blame on me. When I tried to explain that I had sent all requested documents already and that his assistant had mishandled the cancellation, he wouldnt listen and said the only way he could help me was if I resend all documents. I contacted Travelers and solved the issue with one phone call. I would never do business with Pyorre Insurance again. They do not understand Customer Service.

Gary Pilgram Weve been with Bal Claires State Farm Office for a couple decades now, and insure our properties and vehicles with them. Their service has been outstanding. I spoke with Monica today, and she was calm, patient and helpful in get some minor issues and questions straightened out. Bal herself can always make herself available and will give us all the time needed. HIGHLY RECOMMENDED.

Lara Whisenant Super friendly, sound, and timely insurance services. I have worked with Bob in the past with small business insurance and was very satisfied with the service. Recently though I had urgent personal insurance needs and he gave me super knowledgeable advice and even recommended another company that he did not represent!! His advice totally saved the day!

Ziad Bayasi I have been with many insurance companies. This is the best by far. Mary tries her best to get me the best deal and to send me all required documents. I am late in sending stuff to her often. She calls and remind me that I need to do it. I have not met a better insurance agent and a better person in my life. Her husband too works with her. He is a great guy as well. Ziad Bayasi

nfitzgerald32 nfitzgerald32 I couldnt be more impressed with the exceptional service I received from Pronto Insurance! From the moment I contacted them, their team was friendly, knowledgeable, and incredibly helpful. They took the time to explain all my options clearly and found a policy that fit both my needs and my budget. The entire process was fast, efficient, and completely stress-free. What really stood out was their genuine commitment to customer care—something that’s hard to find these days. I felt valued, respected, and well taken care of every step of the way. If youre looking for reliable coverage with outstanding customer service, I highly recommend Pronto Insurance. Theyve definitely earned my trust and future business!