AAA Concord Branch - Concord (CA)

1 /5 joshua mathis: I initially chose AAA because they informed me I would be a great candidate for their auto insurance. As a young driver, I bundled my auto and home insurance under the belief that I was getting the best deal for my situation. Unfortunately, after getting into my first accident—which resulted in a total loss of my vehicle and a hospital stay—I was informed while still recovering in the hospital that AAA had incorrectly entered my date of birth. They had somehow mistaken my age as 91 instead of 22 by confusing my information with my grandmother’s. This clerical error caused my premium to triple, increasing from around $250 to nearly $600 per month. This news, delivered while I was hospitalized and dealing with physical injuries, added an enormous amount of financial and emotional stress. The incorrect rate increase forced me to find new insurance immediately just so I could purchase a replacement vehicle. I had only one day to car shop and secure coverage, all while still trying to heal. This situation could have been avoided entirely had proper attention been given to my account details. To AAA’s credit, their customer service representatives were consistently respectful and polite. However, the severity of this error and its timing significantly impacted my recovery, financial stability, and trust in the company. I cannot in good faith recommend AAA based on this experience. The mistake was egregious and avoidable, and it left a lasting negative impression.

5 /5 Camille Anderson: My son and I went to AAA in Concord to avail of the DMV services for members. Giovanni at the DMV desk helped us. He was cordial, professional very patient and very helpful. Thank you so much for this wonderful experience. I hope it will be like this all the time. Great job Giovanni!!!! You made our day!

1 /5 Gurjot Heer: I had a federal identification to renew my registration. They wouldn’t accept my identification. My co worker was able to renew his registration with the same type of identification yesterday. I don’t know if I should call this discrimination or what? Also the response to contact branch owner- it’s bullshit. They don’t do anything about it

1 /5 J A: Ive had AAA for over 15 years. Theyre only good for tows and registration renewal stickers. I went into this place twice, attempting to get my out of state vehicle registered and a new license plate. I was denied service because the dealer i bought the vehicle from purchased it from an auction. There wasnt an explanation as to why this is a road block. I then went to DMV and paid for registration. I got the smog done after, but still the same day. A few days later, I called DMV and asked how I get my new plates. They recommended I go to AAA for the VIN verification and that I could get plates there the same day. So, I go there with my documents. They said they can only do the VIN verification for an out of state vehicle. Great, because thats exactly what I have. The nice lady brings the docs to another person, and they tell me they cant help me. Again, there is no explanation as to why this is. I then search for a VIN verification place. This hole in the wall mom and pop shop in Lafayette gets my VIN verified and plates the same day. How is it that this huge insurance company cant verify a VIN, but the hole in the wall business can?

1 /5 Lissette Castro: We can renew our registration easier than DMV, but everything we have a question we get the typical answers of we dont know, or a lie to cover the fact they dont have a clue. We want to know how to use their app, it isnt user friendly, their response is, maybe the travel agent could help you, 1 has been here for some time, the other one just transferred, but I dont believe they know how to use it. So my question was, the person that just transferred, has been doing this for some time, its not that they have no clue what their job is about, the experience is there, but I am hearing an excuse for me not to question why theyre not doing their job, if they have gone paperless, why not know how to use the none user friendly app. Theyre always a disappointment.