Oasis Insurance Services Inc - San Jose (CA)

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Htine Hex21 Erika T. was the most knowledgeable person Ive spoken to in a while. She really knew her policy well and understood that her job is to help her customers. Its always beneficial to have someone knowledgeable and trustworthy when navigating the various options available in the car insurance market. I highly recommend her to anyone.

Amit Maitra Always prompt and efficient when I call. They have often called to remind me that payment is due instead of the cancellation if not …. That automatically comes from State Farm!

Patricia Valdez Very helpful, trusting, sweet and goes above and beyond to help her clients!

Lupita Angel Ive been with Allstate since I started driving 13 years ago. They have been good to me and my family. I had a hit and run that ended in my vehicle being totaled but Allstate made the claim effortless and got everything squared away quickly.

Kim Demyan Sonia Garcia is quick to take care of any changes we need. She is amazing!

Joseph Kattenhorn Hayk is an awesome person to work with. He finds you the insurance that best fits your needs. I would 100% recommend to friends and family.

victor ho Excellent service. when i made a phone call to ask a quote on my insurance need, Anni the agent response quickly with details, She patiently explain the terms and conditions. Anni is very professional and friendly. I am very satisfying the service she provided and will recommend to who want to seek help in their insurance need.