5 /5 Kirk Williams: Well I met Stephine over the phone and ask her can she help me because I received a letter that my rental homeowner Insurance was going to be cancel if they didnt receive a payment ASAP, so she was so kind, professional, patient and able to help me pay my Insurance over the phone without any problem, also while I was on hold there were a song title Im on hold I really enjoy it and I ask her can she provide me the person who sang that and she did ! she is awesome you guys all better keep her. :)