Elena Sadur - State Farm Insurance Agent - Concord (CA)

Sergio Machado Not too busy on a Tue afternoon. I was in line and Rahael was asking for on time registrations only, but decided to help me with my non op. Ive made changes to my address (etc) and she never lost her patience with me. Even her team helped out and they all made sure to have me fill out proper forms so that everything was in order. This is my first time in this office and Im impressed with their service. Thank you for caring, Rahael. Youre appreciated.

Dominators Gaming Renee is very efficient. He goes above and beyond his job to ensure that the clients are happy with the service that. He provides to his clients. 10/10 would recommend to friends and family for car insurance.

Jennifer Matthews I called today at 9:16 AM and spoke with Kevin regarding a coverage transfer. I recognized his voice from a previous call, and once again, he was exceptionally kind, knowledgeable, and helpful. His consistent professionalism and warmth truly made my day. I greatly appreciate high-quality customer service, and Kevin exceeds that standard. Additionally, I’ve never encountered any issues with billing or coverage transfers with this company. It’s always easy to reach a representative by phone, which is something I truly value. Thank you for maintaining such a high level of service.

Ofelia Rojas Ive been with DiCar since 2014, and theyve always taken great care of me. From auto insurance to taxes and even car registration renewals (way better than the DMV!), they make everything super easy and stress-free. I recently updated my policy and was given a bunch of helpful options and advice. You can tell they really care and know what theyre doing. Its a solid, family-run business I trust and always recommend to friends and family.

Kareli Miguel Z was the one who assisted me and he was super appreciative and so nice to me. He was one of the best insurance person I ever talked to. He helped me and was very honest and so sweet about my situation.

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

lei li Had a great experience with Lin Zhao Insurance. They were super helpful and made the whole process of getting business and life insurance surprisingly easy. It’s clear they really care about their clients."

Teri Fountain Danielle was amazing helping me with 3 different things today. She was so responsive and knowledgeable and did an amazing job. I have had several State Farm agents but she has been the best so far and so glad they my agent. Highly recommend them for all types of insurance needs.