Creative Insurance Planning - Novato (CA)

Marie Choi Ive been really impressed with my insurance agent, Thomas! Hes quick to respond, honest, and gets things done without any hassle. Its rare to find someone so efficient and straightforward. I highly recommend him to anyone looking for reliable and trustworthy service.

Gabriel Crisanto Their customer service is excellent. After my auto accident, they made me feel at ease. My car was repaired faster than expected and I was back on the road within days.

Maria Castillo Customer service is AWESOME. I had the opportunity to go with Fabian a few years ago. For car insurance, now that I have another car i didn’t not think twice to go back with them. For the good service and kindness that they always give 100 percent recommend.

Kim Morland I have been a State Farm customer for over 30 years and a client of Kristi Isaac for nearly a decade. We have worked with both Karina and Jose on different types of insurance policies during home purchases and other times. The timeliness, knowledge and most importantly customer service provided by Kristis office is exceptional.

Gina Marchini I couldnt believe how kind Gia was. She was so helpful and so efficient with my DMV issue. I literally cannot believe how easy she made a very complicated issue. She is extremely knowledgable and they have great customer service. I will be back!

Linda Matthews Great home and cars and business for our family

jose Romero Erika was quick and handled my situation without hesitation. Shes awesome. I think she needs a raise

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Skip Babbitt Never got a phone call back.