Duncan Auto Insurance Agency - Thousand Oaks (CA)

MLS They are the best.Ana took the time to explain our options didnt rush us Let us take our time picking what was best for us among the options she gave us. We will definitely be going back again. We have been going there for many year and every time they are super helpful. Thanks again.

Reyna My family has been with them for as long as I can remember! Everyone is so kind and helpful, Yvonne is super nice and is always so patient and answers all of my mothers questions. I highly recommend if you’re looking for great quality insurance with a place you can actually walk in or call whenever need be. Since my parents have been with them for so long, I too have my insurance with them as well and I’ve had nothing but a great experience so far.

Niel Wiencek A Claims adjuster tells the HR person in an email they forgot I was CCd into that I am not Insured by ICW because the company I work for is a different brand & insured by a different agent. Technically this is Defamation and Slander, because the agent is now 3rd party and not affiliated to me anymore according to ICWs words. They used this loophole to avoid having to treat my Concussion & Cervical Damage. As well denied the treatment needed, yet authorized unnecessary treatment. No measurements or concerns for the wellness of the injured worker, but have the WC Doctor sign me out because I didnt want an epidermal. No epidermal no alternative choices, no options. Little Providence of Mary Doctors said I need a neurologist to identify and treat the area correctly. ICW immediately denied this. Three MRIs for them to deduce I dont have Cervical Damage or Head Injury. They treated my injuries as if I had a sprained ankle. I would get wicked headaches driving the few miles to the doctor. I asked for rides to and from and they refused. Thier WC Doctor didnt evaluate me, instead got mad I didnt agree the election was stolen and became more irate I didnt agree to any ideology of the 45th president (who failed to do the job) would fall in line here. Trump didnt stay president so the WC Doctor took his anger out on patients. Because no one believes the patient over the Doctors words, Hello? If you find yourself injured and insured by this company get an established lawyer who wont be swayed to settle. Big companies and these insurance companies who do not take care of its customers & citizens of the United States of America leave them behind to struggle, & eventually causing homelessness. Later these two faced companies will show they give, while creating in a different area the homelessness they claim to be helping. Like religious establishments who specifically trail along homeless people to say they share, never letting them get ahead, but always there for them to say they give. No separation of church & state. If an employee doesnt have the same morals as these religious people in the workplace is against the law. Once again Big Money and the Insurance company would rather shut out the injured than to help them. Its a year later & I continue to have Cervical & Head pain. Hard to sleep, hard to function properly. Neck locks up and having visual issues. These folks should be held accountable for theyre failure to help those who are injured to return to the workforce. Its difficult to keep a job full-time because of my ongoing untreated injuries. My injuries were sustained during the Election & Covid outbreaks. 6 sessions & 2 MRI2 made them determine I was healed enough. Not to work around the two global issues, but to use them as a way to get out of helping a Voting Taxpaying Citizens who were earning a living working towards retirement. I will be 60 and homeless. So, theres also senior abuse of the future which will become transparent as does any business who causes undue hardship for Selfish Reasons.

Wendy S If youre looking for home/condo insurance, I highly recommend you compare what this office quotes you with AAA Insurance. I was led to believe that its nearly impossible to get a home/condo policy in CA, which I dont doubt is true, depending on which insurance company youre dealing with. Without doing any comparison shopping, as Ive been with Farmers for years, I took their word for this. Yes, Farmers appears to be pulling out of CA. By working with them, to get a condo policy, I ended up with a very expensive and poorly administered 3rd party policy. When I initially purchased the policy, errors occurred that caused me to not be covered (which I was unaware of at the time, as no one at this office noticed me). This led to a lengthy reinstatement process that was stressful and time consuming. All difficulties Ive had with this policy are explained away as Im lucky to get anyone to provide me with condo insurance, so Im supposed to feel fortunate and put up with the extremely slow communication/customer service and high cost. Come to find out, AAA is not having these same issues. I recently did a price comparison for my auto policy, and discovered that they also offer seamless condo coverage at a very affordable price. I switched both my auto and condo insurance on the same day, 12/11. I notified Farmers and my auto was cancelled and reimbursed within the week (different agent, office). As for working with this office for the condo insurance cancellation, Im being told that as of 12/20, the 3rd party has not yet responded. As with everything else regarding this pain in the neck policy, I have no idea how long this will take. This has really been a terrible experience.

simran kaur Great experience at this insurance agency. Got an auto policy done. The staff is friendly, knowledgeable, and offered affordable options to meet my needs. I recommend for anyone looking for great service and prices.

Hanna White My son racked up three tickets in two counties before I even knew what an SR22 form was. We were both overwhelmed. Found Fenton SR22 Agency while grabbing coffee near Mission Valley Mall and figured Id walk in. They didn’t talk down to him, which mattered to me. Explained the whole SR22 filing process, handled the DMV stuff, and found a monthly SR22 premium that wouldn’t bury us. Not just affordable SR22 insurance — they treated my kid like a person, not a problem. That meant everything. I’d recommend them to any parent.

Piedad Chapa Always excellent service and excellent parking.

Abril Matus I’ve always felt well informed about my policy and claims. They keep me updated on any changes and the communication is clear and helpful. It’s nice to know exactly what’s going on at every step.

Victor Dela cruz Great service

Daniel Kim Great team! They are very kind and understanding. Highly recommend.