Duncan Auto Insurance Agency - Thousand Oaks (CA)

Sandra Jimenez Very great service and Ilyas Mohammed was friendly, Thank you so much again!

Tiffani De Leon Lizbeth was amazing to work with! She was very kind, patient, and made the process of getting auto insurance stress-free. She explained everything in detail and made sure I felt confident with my choices. Being bilingual, she was also able to help me in Spanish, which I greatly appreciated. I highly recommend Lizbeth for anyone needing auto insurance assistance!

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Chantal Mitchell Jaime Segundo is amazing. He was able to help me change my policy and remove a vehicle easily and made it as stress free as possible. After struggling for so long and being hung up on by other representitives he really pulled through for me! Highly recommend!

Andrea Mejia Amazing!

Duran Joseph (JD - technoman) EXTREMELY OVER PRICED INSURANCE! I finally went to a competitor insurance company and discovered I could get exact same coverage for 1/2 the cost on both homeowners and car insurance i.e. matched policy declaration pages between the two companies. I should have checked this out yrs ago. Shame on me ! Farmers is the most expensive insurance around; yet when one turns in a claim, Farmers starts crawling under rocks, fabricating all kinds of hoops for ya to jump through such that its impossible to prove ones lost of property in a burglary, police report makes little difference. All Farmers is interested in is devising ways to get out paying off on claims. I know Ive been through it ! I want to be clear, I think Rich and Marsha are both fine and decent people; its Farmers thats a piece of garbage fabricating /finding every way imaginable to not pay out on valid claims. FARMERS INSURANCE CAN KISS MY YOU KNOW WHAT !!!!

Ollie & Lexy Rosa Maria Hernandez Thank you for all your help and attention and information to find correct insurance that best fits for me and my family. Very knowledgeable and highly motivated to help me. 100 % recommend Rosa!! Thank you for everything

Leah LeLoup Melissa was such an incredible help. I cannot recommend her enough. We were in a time crunch to find a homeowners insurance policy, and she really helped us pull everything together at the last minute at an affordable price.

H Y Emmi always return my calls in a timely matter and follows through on any issues I may be having. I can always depend on Emmi to get whatever I need done. And she is also very pleasant and easy to work with.

Vazquez Victor (Vic Vazquez) Heather was amazing! She was able to insure my property and gave me an amazing quote. She also took the time to make sure everything was properly done and in order. Every time I had a question, she was there to answer and also made me feel like I could call her anytime. If you are looking for a great insurance agent, don’t hesitate to call Heather.