1 /5 Jonetta Boutte: I went to this location on 8/15/25 to get my diamond ring to get clean i let Jeff clean it Ileft went to bath body came back in 20 minsjeff tells me one of my diamond came out in cleaning take iwas mad I been getting .y ring clean there a whole year and no diamond never came out so he said I have to send it out I dont have a tech this location he said guy come on Tues and thrus pickup so he said ring would be ready on 8/26/25 I said ok I my then on that day 8/26 ! Called I james the manger said anther diamond came now Im really mad I had wait another week I ask i to wrote me a letter saying what happen and what location on ring did the diamonds fall out and whats date and name of jewelry tech abd sign with his name when I pi ked up my ri g on 9/5/25 James was not there he left me a sticky Note ,that a Jr high school would write heare very un professional, and kept my ring for 2 weeks I want the letter typed up and signed I will be back up there to get letter I will never come back Idont recommend never let then clean your rings or jewelry at all james and Jeff are unprofessional, bad business and I need to here from Cooperate Im very disappointed at James and Jeff their not to be trusted I will take this further if James do not wright letter and sign it and date it and put name of the tech that made another diamond come out I will be checking on his work on putting my diamonds back in that was to long to have my ring for 2 weeks 8/15/25 to 9/5/25 I will be contacting you James