Design Line Insurance - Novato (CA)

Leon y Magaly Navarro I was assisted by Veggy and she is super helpful, responsive and honesty the best agent that I have ever had. If there is something she is unsure about she will go out of her way , find the answer and update you promptly. Other agents Ive had forget to follow up. My situation was complicated but she got it done!

Bob Brewer Great service for all insurance needs . Youll love Linda .

Susan Ross I had just a wonderful experience with Crystal Redding. She was so knowledgeable, patient and extremely helpful to our family! I would recommend Katie Chases office because of Crystal. Thank you so much Crystal for giving us a very positive experience with State Farm.

Martin Gomez Natalie helped me with my new policy. She was very helpful the process was quick and easy. I recommend. Thank you Natalie.

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Natalia M My husband and I own a construction business in Marin. We have been doing business with the Whitecap team for several years and they have always exceeded our expectations. Their service is prompt and personable. Both Matt and Alex are reachable and knowledgable; they have always taken the time to answer any insurance-related questions we may have (no matter how simple or complex our questions are) and have continually offered the best insurance advice/options for our company. Together we have navigated multiple complicated situations such as audits and claims. We appreciate the Whitecap team for their patience and professional services. We highly recommend Whitecap for your insurance-related services and needs!

Kim Jacobi If you are looking for an insurance agent who is available, attentive, extremely knowledgeable and professional, all the while being one of the nicest people youll meet, look no further than Jeff Modugno at Brad Jacobsons Farmer Insurance in Chico, CA. I recommend him to everyone!

Lauren B I have had this insurance since I moved out to San Diego in 2018, and have stayed with this company since then. Steve is really one of the nicest, most helpful people I have ever dealt with.