Dawn Jump - State Farm Insurance Agent - Napa (CA)

Wanda Moss Jay helped me get my new car insured and saved me so much trouble. Eliana was very nice as well and helped him get me a better price that Im way happier with. Thank you both!

Jenni Jacobs Garcia Best insurance broker, lots of options!

Wendy S If youre looking for home/condo insurance, I highly recommend you compare what this office quotes you with AAA Insurance. I was led to believe that its nearly impossible to get a home/condo policy in CA, which I dont doubt is true, depending on which insurance company youre dealing with. Without doing any comparison shopping, as Ive been with Farmers for years, I took their word for this. Yes, Farmers appears to be pulling out of CA. By working with them, to get a condo policy, I ended up with a very expensive and poorly administered 3rd party policy. When I initially purchased the policy, errors occurred that caused me to not be covered (which I was unaware of at the time, as no one at this office noticed me). This led to a lengthy reinstatement process that was stressful and time consuming. All difficulties Ive had with this policy are explained away as Im lucky to get anyone to provide me with condo insurance, so Im supposed to feel fortunate and put up with the extremely slow communication/customer service and high cost. Come to find out, AAA is not having these same issues. I recently did a price comparison for my auto policy, and discovered that they also offer seamless condo coverage at a very affordable price. I switched both my auto and condo insurance on the same day, 12/11. I notified Farmers and my auto was cancelled and reimbursed within the week (different agent, office). As for working with this office for the condo insurance cancellation, Im being told that as of 12/20, the 3rd party has not yet responded. As with everything else regarding this pain in the neck policy, I have no idea how long this will take. This has really been a terrible experience.

Larry Tramer I recently had to make changes to my autopay and policy declarations, so I called Susans office and got Jullien Pimentel to assist me. He was very friendly and efficient, and for a technophobe such as me, extremely patient, understanding, and helpful. He told me he had to consult with Susan on a policy change, and that he would call me back. And sure enough, he called me the next day with good news - my policy change would save me some money. I have had State Farm for over 20 years, and they have provided excellent service. I have only been with Susan and Company for 5 years, but their service is just as comprehensive and friendly as Ive had anywhere. Good job Jullien!

Rehan Mirza Wow, must say working with Natalie and Shantae in member services gave me hope that there’s people out there who can be positive, efficient, informative and effective all at once. I was ready for SOOOOO much more pain walking into this task as a new AAA member. This experience justified the whole annual membership for me. Kudos to the team out here. Thank you.

Glenda Allstate and Ayxa Noble are great!! Ive been a satisfied customer over many, many years!! You are in good hands at Allstate!!

Gissel Rodriguez Betty was really helpful and patient with me

Lizbeth Arias Chavez Valeria thank you for being awesome! I appreciate you reaching out to me to review my policies. Thank you for taking the time to review my policies and answer all my questions. Highly recommend Jeff Lecoeuche insurance agency for your insurance needs! All staff are kind and welcoming!

Kim Nguan Blackstone insurance has handled my business, Health and Life insurance for the last 2+ years. From their great staff to their hard work, they have always been available to me whenever I had a question, no matter how simple or complex. Hakob is very knowledgable and incredibly helpful. He answered all my questions in a timely manner and was very patient with me while I was figuring out the best plan to go with. I definitely recommend Blackstone Insurance for any insurance needs! I couldnt be happier!