Brilliant Earth - San Diego (CA)

5 /5 Ruth Delia: Amber Mansour was fantastic! Nick (my husband) and I had such a welcoming and wonderful experience. I absolutely adore my tennis bracelet. It fits like a glove and Amber was so patient with all of our inquiries and making sure my tennis bracelet fit correctly since it needed to be custom fitted for my tiny wrist. She was very sweet and complimented my husbands and my relationship with each other. She also understood that we knew what we wanted and wanted exactly the item that we purchased. I cant wait to make future purchases here and recommend this company to my friends seeking engagement rings and fine jewelry.

1 /5 Melinda Ching: My husband bought me some earrings from here. We have seen Brilliant Earth often and many of our friends have looked at rings from here. I was excited by the earrings, but when I tried them on, I noticed the backing of one of the earrings was loose and kept falling off. We brought it back the same week to get it checked out. The earrings were over $700. They let us know they would have to ship it out and that we may or may not be charged. It was pretty upsetting to hear this especially because it’s been less than a week since my husband bought these and they did not seem apologetic or accommodating at all. They stated that despite their “lifetime guarantee” I could be charged. This is honestly such BS. The manager should have been more accommodating. I’m incredibly disappointed by the service especially given that it was because the lack of quality that we had to go back and ask to have it looked at. Extremely disappointing. Perhaps other stores have better service. But I would not recommend. I’m honestly incredibly upset. I’ve never had such a poor experience with a jewelry store.

5 /5 Marisa Hartzell: Had such a great experience here! Scheduled an appointment to check out wedding bands and had such a great experience with Cassidy! She was very informative and let us try all the different types of styles. Highly recommend!

2 /5 Maddie Marten: My fiance bought my engagement ring from Brilliant Earth. While the ring is beautiful and exactly what I wanted, my rating is due to the companys customer service. A few months before my wedding, one of the prongs holding the engagement ring diamond bent a little bit. The diamond was still in tact, but I sent the ring in for a repair to be safe. The repair was delayed over five times with absolutely NO communication from Brilliant Earth. Every time I checked the tracking link I was surprised to find the repair was delayed, as I had not received any emails or texts from them, despite being signed up for updates. Finally, my fiance called them, and the customer service rep informed us that they had damaged the diamond during the repair, but had found us a replacement and needed his approval to move forward. We approved this, but this was several months after the initial repair was sent in, and again there was no proactive communication from the company about the delays, or the damage done on their behalf. Now, the repair with the new diamond continues to be delayed! At this point, my wedding is around the corner and I dont even know if my ring will be back in time. We will not be ordering our wedding bands through Brilliant Earth, and I would not recommend the company to anyone I know.

5 /5 Sam Potter: My girlfriend and I had a great experience at Brilliant Earth. Blaine was very friendly and was more than happy to help us even though we didn’t have an appointment. She was very knowledgeable and made everything easy to understand. We booked an appointment with Blaine to try specific rings and she coordinated getting the rings we are interested in shipped in for that appointment. She is very prompt in responding to emails. She even proved that their rings don’t snag by rubbing it on her cardigan. We love Brilliant Earth and are excited to find the perfect ring with help from Blaine.