1 /5 Kathryn T: Lots of people have the same first name. Learn to verify so that the Kathryn patiently and quietly waiting for almost 30 minutes actually gets serviced before the Catherine who walked in less than 5 minutes ago. Then proceed to tell me no, theres only one Catherine. Uh, yeah, because she stole my "Kathryn" spot in line. Both names were on the freaking screen! Then, instead of making Catherine wait her freaking turn, continue to help her and make me wait yet again. Do better. I couldve spent less time at the freaking DMV.