1 /5 Elle M: Fake positive reviews. This office needs to be investigated. On July 11, 2025 a heavy set employee agent sitting in desk in a cubicle was assigned to assist me on my visit at the Oceanside location tripe AAA , to renew my disabled placard for my son. I clearly stated that I had a blue placard, which had expired. I also brought my son’s doctor’s information, assuming it might be needed.
The agent I spoke with insisted I could not proceed without my son’s birth certificate. I explained that I did not have it on me, so I had to call my daughter and have her drive to the office to bring it. This caused unnecessary delay and inconvenience.
While waiting, the agent consulted with another woman sitting nearby across from her, who verbally confirmed the birth certificate was required. Once the birth certificate arrived, the agent looked up my son in the system and discovered he already had a permanent placard something I had tried to explain earlier when I said the placard was blue (not red). She should have searched his name from the start before demanding additional documents.
Even more troubling, she told me that doctor information was not required, yet still took and kept both the medical form and the birth certificate, claiming she needed it “for the record.” This contradicts DMV and AAA policy. There was no valid reason to collect or retain those documents for a permanent placard that already existed in the system.
This experience reflects a lack of training, poor service, and misinformation. I am requesting:
1. A formal acknowledgment of this complaint.
2. Clarification on AAA’s actual policy for placard renewal/address updates.
3. Assurance that the documents submitted (birth certificate and medical form) were not improperly retained or stored.
4. Staff retraining on how to check DMV records before requesting sensitive documents.
I expect a response confirming these issues have been reviewed. I will be reporting this to BBB and The Dept of Insurance and DMV
