WSECU - Everett (WA)

5 /5 Marijana Ruiz: Weve been banking with WSECU for 20 hrs. We love our bank, customer services, products they offer, ease of online banking and their cyber security. Zero complaints for 20 yrs. We also feel good about banking with a local credit union instead of a big bank.

1 /5 Matthew Gates: I have had my account with WSECU for about 2 years now, made them my primary account in the last 8 or so months. I’ve not had any major issues aside from the frustratingly marking every online transaction as fraud. But now this issue is enough to make me switch banks. I’ve never, in all my years banking with different banks, had an experience this bad. My debit card was blocked due to fraud and I was unable to make it into the branch to get a new card because of the schedule conflict with work. No big deal, I can handle that Monday and just transfer to a P2P app temporarily right? Nope! I am also being blocked by every single transfer using my account number! The fraud prevention department is the only one you can speak to a person outside the hours of operation, and they have no useful information to resolve. You only get a repeated “you have to contact customer support.” There’s no 24/7 support so if you need help after hours you’re SOL. Now I have to make it to Monday with no access to my own money. Don’t use this bank if you plan to only have 1 account with your funds because you’re on your own if you have an emergency outside their customer support. Do better WSECU.

2 /5 Jeffrey Baker: Be careful if youre opening up an account that you have good credit they will deny you an account the tellers were happy the other staff was informative including security

1 /5 Brad Weber: I still cant get over how bad my experience was with this credit union. I went in looking to start a line of credit. I had to wait about 10 minutes after my appointment time before I was helped...thats fine, it happens. The gentleman who helped me seemed friendly enough, and got my application done. I was told it would be a few days, and theyd be in touch. A few days later, I received an email telling me Id been denied. I called the branch to find out what was going on, and the woman there told me that I needed to give her a "code word." I went back and forth with her for five minutes explaining that Id only just applied, and do not have an account yet. She repeatedly told me that she understood, then immediately would ask for my code word before she could help me. By the end, she was actually giggling at me before asking for the non-existent code word again. I told her that I would find another bank, and disconnected for good. Im now receiving constant emails asking me to sign something that I cant access, and the bank will not respond to my emails. After reading other reviews about security issues with them, Im thinking I dodged a bullet here. Ive set their emails as spam, and moved on to a different credit union thats very helpful. I hope others out there will see this and avoid this juvenile scam of an organization.