Wheatland Bank Commercial Loan Center - Wenatchee (WA)

2 /5 Cameron M: *UPDATE: Six days after speaking with customer service and still no resolution. I called customer service again today and spoke with a kid who seemed to barely understand how to use his own computer. The answer I got was that the message would be forwarded to my local branch so they can release my online account from "dormancy." I am an inch away from closing both accounts. The local staff are great! Ive never had an issue, but the website is terrible. I cant login because the site says I dont have an online profile. Okay, so I go to enroll and the site tells me it cant process my enrollment request because I have an online profile already... K, so I submit a password reset and received neither an e-mail or text message though I submitted repeatedly. Good thing this isnt an emergency. This is my first attempt at accessing the online banking, and if its any indication of how things might go in the future, Im a little concerned about how I can effectively use this bank for business.

1 /5 Jamie Gross: I would give zero stars if I could! My bank account is once again not working! We got locked out of our account again this weekend forcing us to change our password again! Tonight I went to Costco to get groceries and dog food and my card was declined 3 times. I was mortified, so I tried to transfer money to my other debit card since I frequently have issues running this particular card. I attempted to transfer $100 three times and none of the times were successful, so, in front of everyone, I had to cancel my order and call the bank to figure out what is going on, Why is my debit card not working? Why cant I transfer money to another debit card? I was told that there were no declines on my card and he was unsure why I couldnt transfer but the card should work since there were no declines showing. I went to another cash register and AGAIN my card was declined. Everyone elses cards were working fine, so I doubt that it was Costco machine problem. Without being able to transfer I was $2 short of my order in my other checking account luckily I had $3 cash to reduce the order cost down to where my other account had enough money. So I gave that and tried to use my other debit card. AGAIN declined. I spent a total of 20 mins in utter embarrassment at Costco and ended up leaving without my groceries. I have no food to feeb my dogs dinner or breakfast, so they will have to go a full 24 hours without food until I can contact someone at the bank since there is no after hours help for emergencies like this, This is not the first time we have had issues, nor the 2nd, nor the 3rd, nor the 4th. Since opening accounts in December, it has been problem after problem never with any solution. Only being told well it should be working we understand why you are frustrated. Unfortunately with auto payment on bills set up and direct deposit from work set up it will take us two months at least to switch banks. In the mean time we cannot access our money at all on weekends or after 7:30 pm. Believe me I am telling EVERYONE I know not to bank with you. Every time I have card problems I am telling merchants who I dont even know not to bank with you.

5 /5 Jessica Gillock: Very friendly, very professional, wonderful experience opening a new account here. 100% satisfied. Karen was knowledgeable and personable. Highly recommend banking with North Cascades.

5 /5 Andrea Lowman: Absolutely LOVE North Cascades Bank! The employees there are very positive and energetic love the energy they send off every time I go in. Would most definitely recommend North Cascades Bank to anyone.

5 /5 Tami Zanol: Wenatchee branch is the best the tellers are friendly knows there jobs and are quick! Karen in New accounts is friendly quick to help you and listen to your needs and always has the right words and ideas to help guide you in the right direction!