Symetra Financial Center - Bellevue (WA)

1 /5 Anne Gove: Horrible Company, Customer Service. I have had to resend paperwork based on incorrect information. I have called multiple times, given different information each time. They are Horrible at sending correspondence. If you have money with them, do not plan to see it if you need it.

1 /5 Ren Sturtevant: Consistently lied to me about whether or not they had my tax documents for months, to the point that I had to report them to the IRS to be able to get them. Tax documents are supposed to be mailed out by Jan 1st, I did not receive them until it was already April and I nearly had to request an extension because of all the lying. After the report, I was emailed my documents within 3 days. None of this had to happen if they had just not lied and had just done what was legally required of them.

1 /5 Amye Reynolds: When I left my company that used Symetra for life insurance, I received paperwork stating I could continue my policy by filling out the Portability Conversion paperwork and paying the premium. I sent the paperwork, along with a check for 1 years premium. I then received a letter stating they did not receive my premium payment so they were denying my request for continuation of my policy. The problem is they actually cashed my check the day before the date of the letter! I called repeatedly, and when I finally spoke to a representative (Sophie) she explained that my payment had been applied to the wrong account, and that it was being corrected. Sophie stated she would let me know when the policy was in place. That was a month and a half ago, and I still havent heard back from them. I have since called and left 3 voicemail messages, and sent several email requests, but no response. My next call will be to the insurance commission to file a complaint! Definitely DO NOT DO BUSINESS WITHTHIS COMPANY!

1 /5 Lisa B: Terrible! They will NOT return calls, and will NOT or dont know enough to answer questions over the phone. Ive called SIX times over the past 2 weeks, they tell me I need to talk to another department that doesnt return phone calls. I had a VERY SIMPLE question. Ill transfer my accounts to get my answer.

2 /5 Nikki Flis: Use Symetra as an agent. People I have spoken to in customer service are always very nice, but we can never get anything resolved. I keep getting the line, "We will call you back when problem is fixed." Two months later. . . Im still the only one making any phone calls so I can once again let someone know that my problem is not fixed.