STCU: Pasco Branch - Pasco (WA)

1 /5 Alejandro Mendez: Worst customer service ever. They gave me falsely information while applying for an auto loan.

5 /5 Amber Romero: I was able to walk in and very easily set up an account. Great experience!

1 /5 Joy Smith: Worst banking experience ever-STCU purchase of Community Bank accounts took all the best attributes of Community Bank and replaced with worst customer/consumer features. Deposits not credited in timely manner; holding of funds long after payment making access to funds by STCU only -account funds transferred from has moved funds and STCU account has no access of funds transferred into account (this is theft on the part of the STCU institution and is done as a matter of policy for any funds over $500 via mobile deposit); debits are immediately posted as final with immediate associated overdraft fees that exceed overdraft amount ( most banks post pending amounts so that corresponding deposits can be made). I do not recommend this CU-it is predatory and not consumer friendly. Caveat Emptor

5 /5 Yesi L: Ok Yubrahan the branch manager is extremely helpful. Idk how he does it but it’s always perfect timing. The staff is always super friendly. To be honest I put off switching banks for the sole reason that I’ve had very long visits at other banks. I finally came here to open my acct. Easiest process ever. Literally less than 15 mins. Extremely satisfied.

5 /5 Mariela Sanchez: Carolina was soo great! She helped us Refinanced our auto loan and she made the process extra smooth for us. She communicated all the changes and terms and was knowledgeable about other products we inquired about. Made everything so easy and convenient for us. We appreciate her help so much!