1 /5 L H: Stay away from this branch specifically and try not to use the after-hours as well.
My debit card ended up blocked by (I assume) the after-hours service. The local branch guaranteed me that wasnt the case. After multiple decline purchases, and strange ATM prompts and denials, I went back again, they guaranteed everything was still fine, all while being super condescending (oh that super specific stuff you need to build your home? Pawn shops! Of course!)
In fact, both my cards were blocked. It took calling for hours and reaching out to other people within their phone tree before I got some real help.
Avoid the Newport branch. Dont trust their after hours services.
Addendum 12/30/2022:
Still no cards in the mail. No follow-up calls from anyone at the bank. So, unless I go into the branch and withdraw cash, I can not do card purchases (except where I can fill in the card number myself which doesnt work with anything besides online shopping).
As far as Im concerned, STCU has locked me out of my own accounts.
My local branch is the Newport branch, and after how I was treated the last time I was there, I will never step foot in there again. Ive recieved no call from the manager. Ive gottwn no explanation from anyone to reach out and tell me what happened. Beyond their reply that they left a week ago, Ive heard NOTHING.
So the only way for me to access my money for any non-online purchases (you know, food, gas, etc.) is to drive the 100 mile round trip all the way from Newport to Spokane.
Great service STCU! Thanks for making this holiday season so incredibly frustrating and inconvenient!