5 /5 Alex Pascal: I had a frustrating experience in the past with this State Farm agency—emails went unanswered, updates weren’t made as promised, and I had trouble reaching anyone by phone. It felt like the support disappeared after the policy was made.
However, I recently received a call from Shane, and I truly want to recognize the effort he made to turn things around. He personally followed up on my issue, made sure my request was fulfilled, and kept the communication clear and timely throughout the process.
Im genuinely grateful for the support I received from Shane. It meant a lot to feel heard and helped. Thank you for showing what it really means to be "like a good neighbor." I definitely recommend reaching out to him if youre looking for someone who will take your concerns seriously and follow through.