Self-Help Federal Credit Union - Pasco (WA)

1 /5 A Peterson: Ok so about 5 years ago i got a loan for a pretty expensive car through them at a really high percentage but being close to 30 and having no established credit i ran with it. Now 5 years later. Never missed or late on a payment almost payed off my loan way better credit and income than before i decide to get a second rig and go through them. Now my percentage is higher and i feel like im getting first time buyers rate but oh well i do it and get the pre approval. Im working on this loan fully committed and the lady goes on vacation. No notice. Then another lady picks up my loan works hard to get it done that day got all the paperwork ready had me and the dude selling the truck drive all the way there. Took time off work guy put 2000 of his own money to get his loan down to where i need to be just to tell me they wont do it because its 10k miles over what they except. Ok i get that. But how about telling someone that if its over 150k then they wont do it before we go through all of the bs. Im sorry but im re financing my other loan with someone else and never using them again.

1 /5 Tanner Wilson: Worst bank in tri cities. Don’t use them for anything. Can’t pay a car payment online, most the time their phones are too busy to get through, and if you leave a voicemail they don’t call back. Dont use them doubt they will be there much longer.

4 /5 Aly Mendoza: Most of the ladies are very nice and helpful but the secretary at the front is horrible. She really doesn’t help that much and every time we asked more explanation about the question, she would respond straight up like if she was annoyed or something. Like, if you don’t want to work there, go work somewhere else. Is it too much to ask?

5 /5 Elijah Schultz: This bank is a very nice bank, and they do have your back, family friendly and positive environment for sure. Thank you self help for being my go to bank for almost a year now.

1 /5 Sharon Reyna: I have been calling the Sunnyside branch and the Pasco branch everyday (except this past weekend) and neither branch answers their phone. A total joke of a bank