Rockwell Insurance Group - Seattle (WA)

1 /5 Xinyi Joffre: I worked with Jake to get home and auto insurance when we bought a house back in 2021. Back then, the service was great, and Jake took the time to explain our policy and make sure we were comfortable with all aspects of our insurance. Fast forward a few years, it’s now very hard to get responses to any emails or phone calls. If I do catch him on a phone call, he promises next steps by certain dates and then does not follow through (even if I recap all things we spoke about in writing). It is sad to see the low responsiveness and follow through. Examples include not sending us policy renewal quote as promised, so now our policy will auto renew tomorrow and we have no idea what the cost will be. When we added a new car to our policy, Rockwell Insurance Group input wrong account details, which broke my online access to policy documents, and it’s not been resolved in the past three months. We also asked for quotes to purchase additional insurance, but there has been no quote sent so far. I’m not sure what happened to Rockwell Insurance Group, but hope they can return to where they were a few years ago in terms of service.

5 /5 Brendan Hopps: The Rockwell Insurance Group is/was extremely easy to work with and very prompt with all information needed for myself and family. We contacted Andy and his team to concentrate our insurance needs into one place and receive professional help. I had no idea how much we were overpaying for our insurance. After speaking with the Rockwell Insurance Group, they saved us over $1,000 as well as professional help with insurance decision making. I highly recommend talking with them, it is incredibly easy and will likely save you money and stress.

5 /5 Terri Campbell: I have been doing business with Andy Rockwell and Rockwell Insurance for more than 10 years. They answer on the first ring and know me by name as if they were sitting there waiting for my call. The human touch is more than appreciated. Two years ago, without me requesting, they shopped our insurance needs and saved us over $3000 per year. Talk about looking out for your customers! Best service ever.

5 /5 Dianne Neilson: Julie Bartholomew is exceptional at her job… very patient, very knowledgeable very kind… Just love her personal attention!

5 /5 Dean Foggitt: Rockwell has been taking care of our insurance needs for a number of years. In my opinion, they are the best at what they do, and they take great care of our needs. Highly recommend.