Progressive Insurance - Claims Office - Everett (WA)

1 /5 Bernard Pham: Progressive is the worst insurance company. Insist on having own inspection and will not accept auto body shop estimate. Progressive inspector did not show up and turned it around that I missed my appointment. So unprofessional. Sent me a link to submit photos but the Progressive app does not even recognize its own policy holder. Bad experience and dishonest adjuster Skye Morales.

1 /5 Tristen Murie: THIS IS NOT A COMPANY!!! THEY ARE SCAMMERS LOOKING TO STEAL YOUR MONEY!!! THEY OPERATE WITH NO MORAL CODE AND HAVE NO CARE FOR THE PEOPLE THEY INSURE. Please for your sake and peace of mind, find a different insurance company, they are robbers and thieves. Insuring yourself with them is literally the equivalent of shooting yourself in the foot and then asking the gun to help you fix it.

1 /5 Chelsey Dolezalek: I am not their client, but working with them to resolve reimbursement for damage their client made is a joke- Victoria G. is the contact I was given and continues to ignore emails and when she does finally reply she asks for things my insurance company has already sent to us both and then doesnt respond. I have verified with my insurance company multiple times only to get the same answer that progressive has everything they need for me to get reimbursed. I have resent the information to her and also pointed out when my insurance company sent the information previously to the both of us (even though it is all in the same thread) I am still waiting to get the payment resolved since their client damaged our vehicle in August 2024. We got repairs done immediately and everything submitted in a timely manner. Since it is under my deductable I was told to take it up with this agent directly for reimbursement and they are dragging their feet or completely ignoring on purpose. I would hope they treat their clients better than this because it doesnt make me want to switch insurance over to a company that doesnt resolve issues or respond in a timely manner. But maybe it is good to switch to progressive because if I am the one causing damage I wont have to be responsible for payment.

1 /5 Travis McDevitt: Progressive declared my low mileage, well-maintained vehicle a total loss after their insured driver scratched and dented two body panels. They significantly under-valued the loss vehicle and only responded to legitimate feedback on the valuation issues after an inquiry to the state insurance commissioner. They ultimately DID revise up the total loss payout after playing the waiting game for several months and asking for specific compliance to the line-item requirements in the Washington Administrative Code - consider that an option. Revisiting the total loss declaration and asking for a repair was not an option either. They unilaterally have the power to take away the clean title of your vehicle and tell you what its worth. Now I have to play phone tag with one specific person two time zones away in order to schedule an appointment to spend 2-3 hours of my working time to drive here during the week and trade my title for a check. I pleaded for a by-mail option, to book an appointment via SMS, anything. No, it has to be in-person, and I have to drive to them. If youre reading this, remember that you have rights and you have public servants whose job it is to hold these companies accountable.