Phoenix Financial LLC - Spokane (WA)

1 /5 Brijhaee Zhanee: Do not get a car here . They screw Over hard-working, single mothers, make you put 2000 down with 300$ payments on cars they know aren’t reliable for you and your 2 year old … And do not try to call them Or even call them financial Professionals, Tammye will hang up on you even though you are about to lose everything, including your job due to their cars, not being able to get you to your job and back I’ve took it in four times and paid twice just for it to overheat the next day. I just got a 30 day notice so now me and my daughter are about to be homeless all because they couldn’t work with the vehicle that I’ve maintained and made payments on time every month . I record them being very unprofessional so I guess all I can do is take them to court. Please go elsewhere with your hardworking money

1 /5 Casey S: Horrible joke of a company, will ruin your credit after selling you broken cars. They are hitting my credit (im a 100% disbaled combat veteran) for a car I returned to them OVER FIVE YEARS AGO. The dirtbox broke down within 2 weeks, they "replaced the transmission" even though the case was never touched. I was told that theyd release me from the contract and they straight up lied and never did. They look for people who are struggling to exploit. Now I have a ton of money and I am ready to start a public campaign against these liars, cowards, and thieves. Edit: THESE IDIOTS CLOSED MY ACCOUNT IN 2020 AND STARTED MARKING LATE PAYMENTS IN 2023 (the same time that the CFPB took action against them)! If you are working with any type of lender just send them the Consumer Affiars link with the 46 1-star reviews and many will overlook thier destroyed credibility. Read up on the BBB and the CFPB in relation to these lowlifes. Pay them NOTHING.

1 /5 Alyssa: Im very new into understanding how buying a car works through a dealership and a bank.Very new to the area and in the process the car that I drove up here with caught on fire as a single mom new to the area I needed a car fast. So, my coworker took me to Auto credit dealership in Spokane valley and they said that the car I can get was 3,000 but I would have to finance it through the bank because I only had a 1,000 down. Now, the vehicle is like a 15 years old bearly making it. As a mom of 4 never had to deal with winters like this before, I know I needed a car. I have been having issues every since. Yesterday, I was trying to trade it in for a better vehicle they told me the bank which is Phoenix financial was charging me 24 percent interest on the car and the loan is higher than the car and they said I will never have a chance to pay it off because they screwed me with a higher loan. Yes, my credit wasnt in the 800... okay but I am a student and I had college loans I was trying to pay off and I just recently graduated in June. So, now I have a car thats breaking down on my kids and I but also Im dealing with a bank that is the devil now I cant get a trade in or anything because the loan is 5,987 and the car is less then 3,000. Why are you doing people like this? Please do not go here they will screw you over so bad especially if your a woman.

4 /5 Travis Forcier: Refused to disclose the location of the vehicle to retrieve personal items. Which is illegal btw. Have called multiple times, Tammy is very rude an unpleasant to speak with. This is a P.S.A do not do business with them they should face criminal charges for there tactics to fraud there consumers. I believe ever negative review I just read about them after personally experiencing 90% of it for myself. IT DONT MATTER IF YOU MAKE YOUR PAYMENTS ON TIME THEY FIND AWAY TO TAKE THE CAR FROM YOU WHEN YOU ONLY HAVE A FEW PAYMENTS LEFT.

1 /5 Brittany Brown: I have had my loan with them for 1.5 years and they didn’t report my payments to my credit for 6 months. I had someone go in to their office to make a payment for me and they refused to accept it. I have tried calling them every business day for a few months and no one answers or calls me back. I would like to make extra payments to pay out of early but with how shady they are I don’t trust the extra money would go to the principle and I can’t get ahold of them to see if there is a prepayment penalty. I will never go thru them again and I would suggest no one else does ever.