Perez Insurance - Yakima (WA)

2 /5 Lola Chavez: Was calling to get an estimate for car insurance, and as soon as the lady answered she had such a rude tone and sounded annoyed. If you’re really trying to sale car insurance you would be nice and speak in a friendly manner. Ended up just hanging up, would never choose to do business with people who rude from the jump. Sales people need customer service retraining.

1 /5 King Keep: Awful service. Pretentious and extremely rude. This agency is not professional nor helpful AT ALL!

1 /5 sele509: Walked in, waited 5 min & never was greeted upon arrival (there was only one lady working at the time) I can’t recall her name exactly but she was sitting in the back (left corner, I believe she had glasses). I got my insurance. I month later decided to cancel my policy over the phone(vehicle sold)....only to get spoke to by the same lady, yelling at me saying she was too busy to do anything, I asked why she was raising her voice at me talking aggressive she replied “because I’m busy right now with other customers”, I replied...”I totally understand if your busy but all I’m asking for is a confirmation call when ever you get around to canceling my policy so I don’t get charged for another month”, her response “I can’t do that, I’m busy right now!!!” And hung up. Mind you the phone call was on Bluetooth and had another person with me at the time that heard everything. Even they were surprised to hear that the lady from Perez Insurance talk to me aggravated, in a yelling tone. Hey, I’m only a paying customer that not once insulted or ever raised my voice at her. I treated her with respect & got the opposite from her. Also, I am not saying everyone at Perez insurance is rude, I’m just clarifying that my personal experience with that lady was horrible. I just can’t recall her name. (IF NOT I WOULD ADD IT IN HERE SO YOU CUSTOMERS CAN BEWARE!) I can guarantee you that if I walk in there I will remember her, but I don’t have time for negativity & bad customer service. I won’t be going back, you lost a paying respectful customer. WOULD NOT RECOMMEND!!!

1 /5 Jessica: By far one of the WORST customer service experiences Ive ever had. Ever "agent" there speak to customers in a very demeaning disrespectful manner. They pride themselves on being a part of the Hispanic community yet talk to everyone like they are less than and know nothing. You would be better served going to any other insurance agency. This company lacks basic customer services skills and professionalism. From the way they speak to customers on the phone/in person to their clutters, tacky office. The entire outfit is due for a major overhaul.

5 /5 Gamer Mells: This company is awesome. I was paying to much at my previous company and they saved me $100 a month