Pacific Insurance Services - Yakima (WA)

Pam Rich Amanda Shimizu is a wonderful agent.

Rafi Mahmud I had no idea how insurance worked before I signed up, but this company made everything incredibly easy. The easy enrollment process was the first step in making me feel comfortable. After signing up, their great communication kept me updated on every step. I also appreciate the quick claims processing, which made any issues I had during my trip much less stressful. I’ll definitely continue using this service in the future.

Marshall Read I notified my agent as soon as I was hit. They connected me to a claims specialist who gave me a list of preferred providers who could make repairs. The repair was made. I paid my deductible. No hassles, great service. 40 years with state farm and counting.

Isaac Dumlao Been hearing that State farm had low premiums for motorcycle insurance. Jose was extremely helpful in getting me set up. Awesome that he is a fellow rider as well, pushing for his "personal" opinion for coverages, but making sure you didnt feel any pressure into paying for the "extra". Very knowledgable if you have any questions as well. Extremely flexible to work with your budget if needed and give you different options for coverages.

Shanna Bailey I can not say enough about my agent Michelle Jansen! I have had nothing but the best experience. If you are in the need of a professional agent Michelle is exceptional and always responds to my needs. Hands down best insurance agent I have ever had . Thank you Allstate for such a great experience with the best insurance agent that keeps me covered and protected !!!

Melissa Carlyle Affordable

Challice Martin I have a story I wanted to share about Heather and her team. Last weekend Heather was at a market event and I was in the booth next to her running my business. I brought my 10 year old daughter to work and she went off to look around. After she didn’t come back for more than a few minutes I was very concerned. I ran through the entire event area and could not find her. Heather saw that I was distraught and she sent her team to go search the grounds. They found her safe and sound but I wanted to leave her a 5 star review because she didn’t need to help me. She didn’t have to do that for any reason other than she genuinely cared about a stranger finding her daughter. I think that speaks volumes about her character. Thank you Heather and her team! You’re the best. I’d leave you 10 stars if I could!

natalie yager Mackenzie was very helpful with all questions that I had. She got me a quote super quick and did an amazing job going over coverages with me! Defintely will recommend her to family and friends!!!

Brendan Patrick Michael Wong first earned my insurance business over 10 years ago by providing useful information and insights about how I could economically and comprehensively meet my needs for home, auto, and business policies -- and it saved me a bundle at that time. I continue to shop around, but Michael has kept my business by being very accessible and continuing to offer high-value solutions.

Chip Keen We found Sound Business Insurance after the independent broker we’d been with for 20 years failed to help us when Liberty Mutual dropped coverage for our hotel – not just ours, but all hotels. We’ve never filed a loss claim, and we’ve always made our policy payments on time. Frank Rodriquez and his team went to bat for us. Not only did they help us understand the insurance market better, they were also able to offer us an equivalent policy for a third less than what we’ve been paying Liberty Mutual. My sole regret is that we didn’t find Sound Business when they first opened in 2008.