5 /5 Rebecca Austin: I recently brought my wedding ring in to be cleaned, and during the inspection, they noticed that one of the prongs holding my diamond was broken. What started as a routine visit turned into a thoughtful conversation about how my ring had become uncomfortable and no longer felt right—it didn’t fit properly and just didn’t reflect what I wanted anymore.
With the wonderful help of Drew we explored options and ultimately decided to upgrade to a new band while keeping my original diamond, which meant a lot to me. I also traded in some old jewelry to help offset the cost, which they made incredibly easy and straightforward with assistance from Ashley and Stacey.
The entire team was patient, kind, and truly supportive—never pushy, always respectful. I felt like I had all the time I needed to make this big decision without any pressure, and that made all the difference.
Communication was excellent throughout the entire process, and I always felt like I was in the loop. My new ring will be so beautiful and elegant, but also simple and timeless—exactly what I was looking for. My diamond will be in a better setting that will work better for my life as a nurse and I’m so excited to wear it.
This experience turned something that could’ve been stressful into something really meaningful and joyful. Drew, Ashley, and Stacey were an absolute delight to work with, and I’m incredibly grateful for their guidance and care.
10/10 recommend for all your jewelry needs (care and new purchases alike)!
