1 /5 Gathered: I would give zero stars if it were an option.
I worked with Kelley Insurance for over 4 years and through 2 separate businesses. The issues began back in 2021 when our agent left the group, and we were never informed or assigned a new agent. Our final 2 years working with them resulted in over $2,700 of additional fees owed to the insurance company despite our furnishing accurate estimates. After several months of trying to understand why the fee had been issued, Kelley Insurance stopped responding to my attempts to reach them.
With no choice but to pursue Liberty Mutual to help understand the issue, we learned that Kelley Insurance had grossly misrepresented our business when creating the policy, and failed to update our policy with the new information when we had provided it. Fortunately we had no claims during that time, otherwise I fear we would have owed far more than few thousand dollars.
In short, working with Kelley Insurance cost my tiny food business thousands of dollars that we are still trying to recover from. They were unnecessarily unhelpful in attempts to understand the fees, and then stopped responding altogether. Sadly unprofessional, with a completely lack of accountability.
