Bowen Normajean (Nia) Im a longtime insurance client with American Family and will remain so based on my claims experience as well as the years of great service.
I had a plumbing breakage and a large section of flooring in my home was ruined. American Family restored everything to the original standard, and even hosted me at a hotel during the worst of it while the work was going on. They kept the process moving forward (so I didnt have to), checked in with me frequently, and treated me with great regard and exceptional service every step of the way.
As friends heard about the flooding, every one seemed to have an insurance claim "horror story" to recount, and were astounded to hear about how different my American Family claims experience was from theirs. (Especially at competitive rates)
Paul Spencer and Heather Baer have helped me navigate coverage choices and secure great rates through the years. They reach out whenever new saving programs or options become available - for example just this week they started a discount for downloading a driving app on my phone. Best service, nicest people, great value.
5 /5