Ignite Financial Services LLC - Normandy Park (WA)

Cheryl Scott I am soo pleased with my customer service today! My banking expert was Shane! He took care of all my banking needs! Can not recommend this bank and my experience as a 10 but I was beyond satisfied! I tend to ask a lot of questions when it comes to my money. So patient and kind! He even recruited the manager ( Tonja I believe?) to answer even more questions and help out. I truly feel valued as a customer!

Orlando Santos Mark Brewer is an amazing asset to the company. I received a call from him this evening - yes, you heard me right… I’m complimenting the debt collector! I have received numerous calls from this agency before and all the agents say is “ Is “MY NAME available?” once I reply asking what they needed… all they say is “It’s a personal matter that came across our desk, if you are MY NAME I need the last four of your social”. To which I usually (sarcastically) say that I would feel more comfortable with their name and last four of their social for a personal matter on my end before I give them mine - because you better have something better than “my name and a personal matter” before you go asking about my social. Well Mark was much more profesional and polite, he didn’t ask for my social I identified myself by name as I have never hid from debt collectors and since he called my number looking for someone by my name and I identified as such person he was able to at least tell me the company that originally held the debt - once I knew that piece of information… I knew it was legitimate and gladly gave Mark more identifying info he needed and all the details about my situation. People like Mark Brewer, that are professionals, that give respect and dignity to others, have a great attitude and show empathy towards others, do the the company they represent proud and should be valued and not taken for granted. It’s the first time ever I’ve been compelled to review and take the time to praise someone calling to ask for money, but if anyone deserved it, it was Mark.

Aylen Cerna Very helpful and explained it well. Place is so clean. Thank you for your service.

Melanie Meng Xue Talking with Nick helped clarify my finances. He shared a lot of useful information. While it turned out now wasn’t quite the right time for me to hire his services, it was a good experience and I recommend him. No pressure, which I appreciated. May come back in the future.

Mary Schillinger Closed permanently

Tyler Knapp Working with Kelly was great, she kept us updated on rates through a tricky time when information seemed to be changing daily. I liked the step by step email notifications as we closed, made it easy to know where our loan was at when we had 100 other things going on. Would recommend for their knowledge & service, thanks for all of your help getting us into our first home!

Paul Houser Went in the branch for a simple transaction in my mind. Deposit cash into one of my drivers account so the funds are available immediately for his timed payments. Was informed that they wont take cash as a deposit into someone elses account. I can do a money order which will have an immediate hold. Or zelle. I wasnt happy I was mad. So I get loud want to see the manager. I wait. The manager seems free so I enter the cubicle chandlers there. I say are you the manager? No can I help you? Yes the manager ....can I see if I can help you? Yeah the manager! So then I tell him what need he exclaims that the policy is correct. So I ask again for the manager! He points to the next cubicle. From that cubicle echoes the voice of an angel with starlight in her eyes and love in her heart. Katie says come on in here honey I will see what I can do. We talked we laughed she was hawt. She couldve melted asphalt in January in northern Wisconsin. She approved the deposit. With a smile on her face warmth in her heart I even got a hug. Her husband is a very lucky man. Total reversal of attitude on my part. Thank you everyone there.