Gail Hill The Financial Coach - Kent (WA)

Porsche Washington Kelli and Bri are like family to my husband Ron and I. I have gone through some rough times with car lots ripping me off and not being honest, but with these WONDERFUL ladies no matter how bad the situation looks they fix it and make things right for you. Kelli works hard to make sure you are comfortable with payments and she’s so easy to work with. She is so nice and patient. Sometimes I just call or stop by to say hello to these ladies. I absolutely LOVE this bank. I’ve been with them since 2019. I had ZERO credit, but now I’m way up there because of this bank and feeling really good about it. If you want to be at a bank where you are treated respectfully and given a chance to soar like me, AMERICAN LAKE CREDIT UNION is where it’s at.These wonderful ladies are at the Lakewood location. I live all the way on the other side of Tacoma but I still want to go there. Best Credit Union ever!!!!

Christina K This bank is absolutely amazing and has always accommodated whenever possible. I have not been disappointed at all. I have my auto loan through them, which the process entirely was a breeze from beginning to end. The staff at this location are so friendly, they are just the sweetest ladies! I feel like I am truly cared about when I go in, not like they are obligated to ask me how my day is. This location (Marysville Washington) is one that you do not have to have military i.d to get onto the base, to go to the bank. You do however, have to have it to shop at the thrift shop on base, the co-op stores or gas station. But you do not need your military i.d to get on base unless they have a threat, are doing a security check for some reason or something like that.. but I have only had that happen a couple times in the 10 years I have been banking with them. I highly recommend Navy Federal Credit Union for all of your banking needs! They are incredible in every single way!

Jr Vega Worst customer service and the rudest. I was never getting any bills sent to my house or email and they have no regard for people. I was unaware I had a debt to pay and I understand that it has to be oayed I am more than willing to take care of my debt. I am and single father of a 7yr old no help from anyone at all and now thnks to them not willing to work with me on a payment plan I am on the brink of having my lights and gas shut off. So I have tondecide wether to food on the table for my 7yr old or pay bills amd stupid SB&C. They garnish my checks 500 a month and dont care how it effects me or my family. Worst company ever they need to go out of business ..