Empire Insurance Brokers : Mark Cheol Kim - Tacoma (WA)

Tonya Hird Shellie has been super nice, informative, helpful, and professional to work with. Recently shopped competitive insurance rates due to a rate increase (no incidents to cause an increase). I stopped looking further after I found Shelli at All-State. Her knowledge and assistance, along with the competitive rate, landed my final decision to go with All-State.

Lynn Taylor The team specifically Juan was very patient explaining how we could find home insurance on a home that was a family shared home .He explained what certain words meant in the coverage and gave good advice about how to change companies. We appreciated his advice and got our new coverage in just a few days.

Shelli Walker-Johnson I went in here thinking I could pay my bill in any office, not realizing that this is not necessarily so. Bruce went above and beyond to help me out, making several calls and dealing w a frustrating website just to help me... and I am not even their client. I will be soon, though. Thank you Bruce and nice blonde lady (sorry didnt get her name) for your help and patience. You guys are top-notch!

Alisha Andreason Im starting a policy with these guys for my small retail store. The agent is super knowledgeable and friendly. Felt like he knew everything when I called. Efficient, wonderful communication and actually calls back and follows up when he says he will.. definitely 5 stars.

Sue Hewett I have never ever experienced such an amazing insurance agent in all my years of driving. I was recommended by my fiance Larry who has had State Farm for many years. I myself just purchased a brand new Subaru so I decided to check them out. Well my new agent is absolutely by far the most educated and friendly person that I have ever worked with. I am 100% thankful that I decided to check this insurance company out!

Mad Max I had AAA roadside assistance for years, but there were some things. Maybe I didn’t realize or things that changed, I now have canceled my service with them. The following are a few areas of serious concern for me. 1. They do not deliver diesel fuel, they were willing to come and told me to a fuel station within about three hours, which was unacceptable. 2. On two separate occasions, I called in for roadside assistance and they could not help me because they had no one to service that area and I was within the parameters of our contract. One of these times was in a life-threatening situation and they chose to leave me stranded. I was north of Fairbanks, Alaska near the Yukon river which normally has a fuel station at the bridge, it was closed. I did not have enough fuel to get where I was going. It was winter time at about 50° below zero, after assessing the situation, I decided to conserve the fuel that I had left And just park idling which would give me more time with the heater running. I called AAA and they would not come and get me because they said I was not out of fuel yet, I tried to explain to them the situation and they said they would not help me, they told me to drive until I ran out of fuel, then call them, yet it would take them at least four hours to get to me leaving me in a car not running in 50 below weather. This is unacceptable. They’re putting pennies in front of somebody’s life.