Debbie Daniels - State Farm Insurance Agent - Lacey (WA)

1 /5 David West: We have had insurance with State Farm on all of our vehicles (currently 6) and our home for over 15 years but will be switching today. On the two occasions I have needed them they have been less than satisfactory. On the first occasion the spring on my garage door snapped and damaged my car. They lied to me and told me it had to be filed as a collision (which would have increased my premiums). I did argue with them and won but I have to wonder how many other people they have tried that on. The second occasion was just recently. Someone backed into our car (too busy on her phone). She admitted it was her fault and gave us her insurance details. She is actually insured with the same State Farm agent so we mistakingly thought that this would not present any problems. Unfortunately the other driver is refusing to answer the phone when State Farm calls her. They did not bother to text, e-mail or send certified letter to her. As a result they are saying that we must go through our insurance policy to get the car repaired (not only costing us out of pocket for our deductable but increasing our rates for making a claim). We were told "that is what you have insurance for". No, that is what the other driver has insurance for, we did not cause the accident. We will fight this decision through the State Department of Insurance. Thanks for nothing State Farm! Update: Late last week we were informed by the Wa State Dept of Insurance that they had contacted State Farm about this issue. On Monday we received a call from the same person at State Farm that we were dealing with. We were told that they would reopen the case. Within 45 minutes they called back to inform us that they had made contact with the other driver who admitted they were at fault and that repairs to our car would go through their insurance. Amazing! What a shame you did not take care if this the right way in the first place?! Now you have lost a good customer for life. By the way, we switched all of our vehicles and house to USAA and actually saved a few $s

5 /5 Nahaltyin: Met with Kim @ State Farm. She was so kind and helpful. I asked some questions, and she showed me on the computer screen, so I could see in real time, what she was seeing. It helped me think. through my payment method and the dates. We discussed both auto and home insurance. I felt heard, I felt respected & my questions were answered. I would recommend Kim for her expertise and insights, any time!! I feel safe with State Farm.

5 /5 Steven Bell: I have been with the Debbie Daniels State Farm Insurance Agency for 28 years. I have enjoyed the relationship with Debbie, Craig, and the staff. Today was no exception. Kimberly Wittner, office Supervisor, handled my insurance needs with kindness and professionalism. Her efforts saved me time. Thank you Kim!! And thank you Debbie for the many years you have helped me feel like family!!!

5 /5 Debra Sails: I love being a customer of this agency! Customer service is stellar! They are accessible, someone always answers the phone and is knowledgeable and able to help answer any of my questions. Today it was Charles Hayward, and he was exemplary.

5 /5 Sue Hewett: I have never ever experienced such an amazing insurance agent in all my years of driving. I was recommended by my fiance Larry who has had State Farm for many years. I myself just purchased a brand new Subaru so I decided to check them out. Well my new agent is absolutely by far the most educated and friendly person that I have ever worked with. I am 100% thankful that I decided to check this insurance company out!