Christopher Boston American Family Insurance - Lacey (WA)

5 /5 Jenny Tharp: I always receive excellent service from Christopher Boston and his team at American Family Insurance. Anytime I need help with policy documents or an insurance change, they are responsive, professional, and efficient. Most recently, Beth Brooks, the office manager, went above and beyond to quickly provide the necessary proof of coverage to our moorage provider. Her prompt assistance made the process seamless. Thank you, as always, for your outstanding support.

1 /5 Joe: I have been with this company a long time and they have been great, well that is until late. This review has nothing to with customer service but rather the corporate side. I have had significant policy rate increases back to back and the most recent being 38% due to corporate changes. I will be shopping around for better rates at similar companies and suggest anyone experiencing the same, do the same! This is a gross injustice and I hope leadership sees it!

5 /5 Yvette Pierce: I have my business insurance and workers comp with American Family but I have to say the Christopher Boston location is the absolute best! Beth, Rochelle and Christopher are so personable and reliant! They always reach out to remind me when my policies are due since i am usually consistently busy and they alway have the best attitude and professionalism! I would recommend them to everyone who needs insurance! Thank you AmFam for having me and my company’s back!

5 /5 Ben Ames: Just moved all my insurance over to Chris at American Family insurance. I researched insurance companies and American Family was one of the most highly rated. I like the fact that they can add an earthquake endorsement onto the homeowners policy. I much prefer that than getting a third party earthquake policy like GeoVera. Also, they provide an extended replacement cost endorsement for no additional charge which is super important with construction costs rising so fast. My experience is Chris will help you get the best price he can offer and answer all your questions. We have our car, house, and soon our rental property with them. Beth has helped us multiple times getting us quotes on our rental property and patiently answering the long list of questions that I usually have. She gets superstar status from me! She is the key “go to” person operationally which is what keeps customers happy and coming back. That is the glue to any good business in my view. Bottom line, I would definitely recommend calling them for a quote and a chat. Nice folks!

1 /5 Catherine Smith: I have had my home and vehicles insured with AmFam well over 15 years, specifically with this office/Christopher Boston. After all these years, I made the decision to move on. Within the last three years, weve been called to announce a new rate increase 3 times!!! The first time was not long after covid and with no explanation-an just increased because. The second was about a year ago and added on an additional ridiculous increase!! I asked why and got a mumbled nonsense excuse, kia and Hyundai mess. We dont own either. But this last go around, He called while im in the waiting room for an appointment to tell me its GOING UP AGAIN. it went from $140 to $270, and now he wants $301 per month. Mind you, no tickets. no accidents, no claims in over fifteen years.... Agai, no reasonable explanation was given. A couple minutes on the phone with Progressive and Savings is huge.. back down under $200. House motorcycle and cars. But its not just price.We had scheduled an appointment on a Friday afternoon to review this latest increase with Christopher himself. And he no showed ...no phone call.No email, no explanation.Just straight up, no one showed, and this was after both my husband and myself took the afternoon off to be able to meet with him over the phone. His receptionist was polite and tried to cover his tracks.But he never bothered to call and apologize or anything for that matter. His receptionist is kind and helpful, and thats about the only positive thing that I can say about his operation. If you are insured insured with am.Fam especially this agency, do yourself a favor and shop around. Start with progressive.Youll be amazed at the difference in customer service AND premium. Its too bad he Didnt think more of his clients to at least show up for an appointment And explain why our rates were going up the third time in under 3 years...horrible customer service and rates. Good luck, Mr. Boston and goodbye!