Cheryl Kono Insurance Agency - Ephrata (WA)

Juliana West I ended up not buying insurance with them, but am writing this review because of how they went above and beyond helping me! I worked with Heidi and she helped me find the best insurance rate. The rates she was able to get for me, did not beat the ones I was currently receiving from another company. She gave me advice to get my rates from my current place even lower even though it would not benefit her since I would not be using her services at all. She didnt have to do that and she went above and beyond for me. When I need new insurance I will check here first in the future!

Abdullah Muayad I spoke with the Agent “Daisy Carmona” she was SO patient with me with a great customer service and great attitude and she fixed everything so smoothly. Differently 5 stars review for the company because of her.

Rob Jorgensen I recently had the pleasure of meeting with Brent Schmitten of Mitchell, Reed and Schmitten Insurance, Inc. As a true industry professional, he is dedicated to providing exceptional service to those he serves and anyone looking for insurance coverage should reach out to him.

Jose Jaime This our first time having State Farm insurance and our experience here was amazing! Everyone in the office gave us a warm and inviting greeting. Angelica Islas was very nice and professional. She answered all of our questions and went above and beyond your regular sales representative. Juanita was out and we were unfortunately not able to meet her but we can tell you she left her best in charge! We would recommend to anyone!

Jennifer Waits Gue Sophie was absolutely the best rep I have spoken to at your organization. I was actually going to switch companies because it had become too expensive every month for both my vehicles. If I could give her a TEN STAR? I would have. She asked all the right questions, looked up all the answers to mine, and did everything she needed to to keep me with Allstate. Excellent customer service skills, friendly, listened, great personality. Youre lucky to have her on your team.

Joe Earll I have known and worked with Yvette Davis for over 40 years. She is very honest and competent in her field of insurance. So if you’re looking for insurance with professionalism and attentiveness to your needs, I recommend Yvette to be your Insurance agent. Joe E.

Roberto Delgado Dan Mitchell was helpful when I was looking for insurance. He provided me with several options and ensured I understood all the details before making a decision.

Sarah sears I just recently switch to this company about a month ago. There isn’t enough words I can use to say how wonderful this company is! When I say they speak to speak you ACTUALLY GET SPEAK to someone there is NONE of those frustrating automated systems, an actual person answers the phone. I’ve had the opportunity to speak with Ayanna today due to a concern I had. Her positive energy, and kindness show through and through and was so very helpful. I had to call at another time and spoke with another person from their office concerning me turning in my daughter’s report card. It had all the information they needed, other than a GPA was missing. Her school district doesn’t put GPA’s on their report cards. He was able to work it out that I still got the good student discount. Great rates considering the fact I have a 16yr old on my insurance. This is an agency I highly recommend as they do want to help their clients.

R Roberts I have been communicating with this agency since the spring when my sister passed (and this was her agent). They have taken such good care of us during this difficult situation. Ive communicated with Elise, Emma and Anne. I would recommend them 200%. The home office was helpful as well for a claim from 2023.

Bertha Padilla They start by giving you a good price and when you stay with them they raise the price too much.