Capital Tax Service of Kent - Kent (WA)

5 /5 Alma Lara: I have been trusting Sandra with my taxes since 2011, and I can confidently say that her professionalism, attention to detail, and commitment to building trust are truly exceptional. She approaches her work with a level of care that I have never experienced with any other tax professional. Her thoroughness ensures that every detail is accounted for, and I have complete peace of mind knowing my financial matters are in such capable hands. Sandra doesnt just do a job; she builds a relationship based on trust and a genuine dedication to her clients well-being.

5 /5 Robert Sides: I have been using Capital Tax Service since 2011. They have always provided excellent tax service for both my business tax and my personal taxes.

1 /5 Allison Miles: My husband and I are a military family and were clients of Capital Tax for tax years 2023 and 2024. We had submitted our 2023 documents by mid February and were told on Tax Day in April that an extension would need to be filed as they had not yet completed our return. That was anxiety provoking as there was no communication until we reached out. We did end up getting a nice return that year, but the anxiety around filing delays diminished that return. 2024 - Our return was completed and filed on time this year. We did owe a little over 3K to the IRS so our tax preparer asked if we wanted Capital Tax to manage the IRS payment - my husband then wired over 3K to Capital tax via pay pal per their instructions. We thought everything was set until I received a bill from the IRS in August of 2025 for the exact 3K amount, due in 3 weeks. We reached out to the owner of Capital Tax, Sandra Robb, to discuss this issue and she stated she would be withholding over $100 for a “Pay Pal payment fee” that the account firm would not be able to recover. My husband requested to speak with Sandra but she never returned his call or scheduled a call. How does an accounting firm receive over $3000 they were not due and not notice it until the customer does? How does an accounting firm demand to keep over $100 when they erroneously held onto our money for almost 6 months? I strongly believe we would’ve never seen our $3K again had it not have been for the IRS notifying us of their error. I genuinely liked our tax preparer Mike, but we will not be returning due to the fundamental lack of accountability by the owner, Sandra. We are a military couple separated by a 3 year overseas deployment - which this firm knew. It blows my mind they would treat us this way and try to spin blame on us. Do not trust this firm to be accountable or honest with your money.

5 /5 David Chinchar: Capital Tax is quick, efficient and thorough. They offer helpful advice and services to ensure things go smoothly with your taxes and working with the IRS.

5 /5 Diana Migchelbrink: Capital Tax Service is just that! It’s CAPITAL! Our first year with them I was a bit anxious because everything was done by computer. For someone my age that’s a bit scary but boy was it fast! The expert we were working with was so kind and understanding of our lack of understanding of some things. We had an internet outage during a subsequent preparation and he helped us figure out how to get information to him when we had to go back to the days of yesterday and he never got upset with us and we were very upset! The most important things…we had confidence in the work that was done, the taxes were submitted before the deadline and we got a very nice return. Thank you, Mike! 4/14/25 Another year with great care, service and return for us from Capital. Everyone at Capital is so nice and so kind to these two elder lies as we fumble to get our information together! Like all of us born before electronic communication we are hardly skilled but each time we stumbled they all jump in and make it work. Thank you to Capital for taking such good care of us!