BECU credit union - Marysville (WA)

5 /5 Rob Leingang U2: Terrific customer service and walk in appointment is easy to get. Deposit or withdrawals are made through the onsite ATM machines.

5 /5 Dallas Mckenzie Durbin: Peilan S. was extremely helpful, willing to work with my partner & I and treated us as humans. Things were busy but she was very patient and charismatic, we had good chats while waiting for confirmation from the Everett location. Absolute night and day difference between the previous teller wed tried to work with. Earlier this week, we were helped by Teresa B. and my experience with her had me leaving the bank feeling so discouraged and alienated I was ready to switch banks. She accused me 3 different times of making late payments, even this current month when the payment she was accusing me of being late on is due TODAY. I have been a customer with BECU my entire adult life, my first car and every one of my loans have been through them; and paid off (early). The coldness I received from Teresa B. was entirely uncalled for.

1 /5 Mary Morris: I waited about 30 minutes to replace a debit card and when it was my time it was only then I was told the card machine was broken. I have a very busy week working 12 hour shifts and I don’t have a lot of time in the day to drive out to becu and wait to print a card. People that go there are typically figuring out loans and paperwork that takes a lot longer than printing a card. Typically when I go it only takes 5 minutes.The lady that helped me was in the main office. Instead of being offered a solution she told me she couldn’t do anything at all. I had to ask her questions and figure out a solution by myself. When I asked if she could verify if the other locations had a working card machine she argued against me saying “they always work” rather than simply checking. I said every time I got a card reprinted at this location the machine is always working. And then she got sassy with me and “oh no definitely not in my 15 years” Instead of helping me find a solution she argued with me and wasted more time. I’m never coming to this location again what a waste of time and money. They should’ve had a sign up front about their broken machine.

1 /5 Taylor Faulhaber: Don’t even attempt going here. Simple ATM use is inaccessible with an average day line wrapping out the door. Usually standing room only in this branch all hours of the day. Probably in violation of fire code with 20 people regularly crammed packed blocking the only door