BECU credit union - Everett (WA)

1 /5 Jon: Already wrote a review so dont want to write that whole novel again but heres the quick run down, My father was a client here since you had to have a family member or be employed by Boeing to even be a customer with BECU going on 30+ years, well bout a month in a half ago my dad had a couple fraudulent charges on his account (dad Bio: 70, retired cause of stroke and was the hardest working man I know) and so he had to get a new card twice, he order twice on Amazon literally the first and last time he did and so because of that BECU closed his account because of fraudulent activities basically saying my dad is a criminal and was doing shady stuff with his account, oh hes had two mortgages, numerous car loans that have been completely paid in full on time, credit lines and all never have had one delinquent charge on them, they didnt even give him a chance to even talk about it , it literally took me causing a stink on here to get even a slight response and the one I got was the typical Im very sorry we will look into it, well I never even got a response from them secondary response, and the one I did was basically the same thing and after that I tried calling numerous times and I couldnt get a answer from anybody, so now from all that he has had to open another account at different bank and had to wait a month and a half to get his social security switched over because it takes that long to change over and his line of credit hes had to pay back in full which was 6K and he doesnt have that hes living off his meager social security so if youre looking into opening account with BECU I would highly think twice about it because this is by far the most ridiculous thing Ive ever heard of any bank doing something like this to a customer that has had over 30 years of business with them with an absolutely no blemishes on their accounts, he said he just got tired and said screw him and hes just going to change his accounts but shame on you BECU, shame on you..

1 /5 Matthew Miller: Recommend going elsewhere for banking needs. They closed my credit card due to inactivity without giving me any notification. Since I didnt catch it same day, they just said I was out of luck. It didn’t feel like a real attempt was made to resolve this or compensate me for damaging my credit. This has major negative consequences to my credit as this was my oldest line of credit. This is highly unacceptable and wouldnt recommend it to anyone. Also their interest rate on savings accounts, money market and CDs is worse than you can get with online banks.

5 /5 Andrew Ketterling: Becu is an awesome bank, been a member 6 months. They offer great services and went in today to get a personal loan. Sam was super knowledgeable and had excellent communication on helping out with the loan. Sam also set us up with a refinance on the car loan, saving us a lot of money. Sam was super helpful. Thank you!

2 /5 lobsang lhundup: I visited the BECU branch in Everett this morning to notarize some documents. At the front desk, a male staff at the front desk told me that my wife needed to be present because her name and picture were on the document. I explained to him that my wife is not required to sign only I am but he insisted she had to be there. I’ve notarized similar documents in the past without needing her present, so I was confused and frustrated. Since they wouldn’t proceed, I went to another bank nearby. Unfortunately, the notary officer wasn’t available and I was told to come back the next day. After that, I visited the BECU branch in Lynnwood. Before doing anything, I asked the staff member there—Hallie King—whether my wife needed to be present for the notarization, since she wasn’t required to sign any part of the document. Hallie clearly explained that my wife did not need to be there as long as she wasn’t signing. That gave me clarity and confidence to proceed. Hallie handled the entire process with professionalism, respect, and efficiency. She listened carefully, understood the situation, and completed the notarization without any unnecessary issues. Overall, the experience started off frustrating at the Everett branch due to unclear or incorrect guidance, but ended positively thanks to Hallie King at the Lynnwood branch. I truly appreciate her helpfulness and clear communication. I hope BECU ensures that all staff are trained consistently on notary procedures to avoid confusion and inconvenience for customers in the future.