Bank of America (with Drive-thru ATM) - Mount Vernon (WA)

1 /5 Heather A: This bank has slowly gone downhill. They have continued to reduce their hours and are now closed at 4:00 on weekdays, so if you get off work and try to go there, youre out of luck. Theyre also closed on Saturdays now. Banner Bank is still open on Saturdays at least. Also, they need a location up on College Way and Riverside Dr. It is really convenient to go to downtown Mount Vernon or the far side of Burlington. Do better for our community!

1 /5 Rosa M.: Horrible branch! If I could give it zero stars I would! Denise an older lady & Claudia a young lady were the tellers there & they were VERY RUDE! They said one thing & then when it came up to helping me out they said they couldn’t do it cause my spouse needed to be there when I had told them that before they decided to close the doors on my spouse when there was two minutes left before closing time & he was 5 steps from the entrance! As I have read in other reviews, they like to close early! I don’t like to complain but WOW HORRIBLE CUSTOMER SERVICE! I wasn’t the only one upset either there was another client there too who was very unhappy cause she couldn’t do a credit card payment in full cause their computers closed at 4pm. Then what was the point of us being in there if the computers don’t work after 4pm.

1 /5 RJ Green: So bad, its a good thing its closed. Ive never had a decent experience in this branch in the past 2+ years. There are a dozen teller stations and more often than not one person working as a teller while 3-5 other people sit at their desks working on computers watch a line of 5-10 people wait for help. Its mind numbing. The "Im sorry thats not my job syndrome" is abounding. Please get up and help your customers. The computer screens dont mind waiting. I guess the 1-star rating is for the effort of actually showing up to work while half of the country has been sitting home on unemployment. Thanks for showing up! Sincerely. That is a start.

1 /5 Ron Exner: Horrible experience. We came in expecting to open an account. The branch is a mess. Blinds on the windows are filthy and pulled up at an angle. 20 people waiting for one of the two tellers to become available. No pen at the suggestion box. The whole place needs to be pressure washed. Two officers on the phone; neither of which made eye contact or otherwise acknowledged that we were waiting. Hello!? Is the regional manager awake? Is this the way you want it? We left and will find a bank that will take our money and let us open an account.

5 /5 Elektra Candy (Candy Crush): As an update to my earlier review, I was contacted immediately after the review below and allowed access to my safe deposit box the next day so I appreciate the prompt response. __________________________________________ I ABSOLUTELY NEED to gain access to my safe deposit box and its VERY TIME SENSITIVE!! I walked down there (30 minute walk) to discover they are closed?!!! So I call and am given an email address via the message on the number. Ive emailed it 3 times in the past week with ZERO RESPONSE!!! YOU HAVE MY SAFE BOX!! You cant just steal peoples belongings!!!