Bank of America (with Drive-thru ATM) - Marysville (WA)

5 /5 Paul Houser: Went in the branch for a simple transaction in my mind. Deposit cash into one of my drivers account so the funds are available immediately for his timed payments. Was informed that they wont take cash as a deposit into someone elses account. I can do a money order which will have an immediate hold. Or zelle. I wasnt happy I was mad. So I get loud want to see the manager. I wait. The manager seems free so I enter the cubicle chandlers there. I say are you the manager? No can I help you? Yes the manager ....can I see if I can help you? Yeah the manager! So then I tell him what need he exclaims that the policy is correct. So I ask again for the manager! He points to the next cubicle. From that cubicle echoes the voice of an angel with starlight in her eyes and love in her heart. Katie says come on in here honey I will see what I can do. We talked we laughed she was hawt. She couldve melted asphalt in January in northern Wisconsin. She approved the deposit. With a smile on her face warmth in her heart I even got a hug. Her husband is a very lucky man. Total reversal of attitude on my part. Thank you everyone there.

5 /5 Tony McAleer: We have held two business accounts at this branch for 15 years. staff have always been pleasant and friendly. Nataliya Spencer amongst others has been there forever and always welcoming. Sometimes the line for tellers is long depending on the time of day but the staff manage as best they can. Parking is easy also.

1 /5 Katia Foss: Writing this review in hopes that it encourages a change. BofA is constantly creating new better building, and this one NEEDS to be moved. The parking is absolutely terrible, full of one ways, and no up close parking for the ATM available. Frustrating experience every single time I come here. And the drive through is almost always closed.

1 /5 teri monek: Experienced one of the worst customer service at this branch .(7/15/24) Needed help with a "stop payment" transaction. . After staying in line the teller could not help me, was told i need to see the" personal banker" --what a joke ---but he already has a few appointments . She was nice enough to give me a direct phone # to call the department that handles stop payments .Well, that was a disaster . Was told to go back to the branch. When I got there, it was around 11 :25-30. The teller line was long , maybe 10 or so people were waiting so I walked to the" personal bankers" cubicle --- he said he is going for lunch but I can get in line to see the tellers. I told him I already saw a teller earlier. Asked him when he will be back he said 12 but he already has appointments and just repeated to get in line. I asked him if anyone else can help me he said no -get in line. So I decided to go to the Arlington branch. Never been there before. OMG what a difference.!! As I walked in the door, I was greeted right away by Puja Budhathoki behind a desk. Very friendly, right away she escorted me to a cubicle w/a computer. Completed the task but there was some issue that needed the managers help. Another surprise --Brandy Villa came right away, a friendly professional . I was shocked about the difference in branches. 415 State Ave Marysville branch NEEDS to get training from 3230 172nd NE, Arlington branch how to deal with customers. I was planning to talk to the Marysville branch manager , but after reading the Review comments I decided against it. I surmise BOFA is aware of the" customer no service" at the branch--unless the upper management doesnt pay attention to reviews or dont care about the abysmal service. I will be going to Arlington for any banking transaction from now on. Thank you Brandy and Puja at Arlington Branch.