Baker Overby & Moore Inc - Port Angeles (WA)

1 /5 Miriah S: The worst experience Ive had with an accountant. We spoke to Wendy, a few months before when taxes were due. There was no response in the beginning for a couple of months, despite multiple attempts to contact her. I called and left multiple messages and e-mailed. Upon going in person, she did make contact afterward. However, after months have passed, I decided to give up and go another route to find another accounting firm. I was e-mailed soon after by Wendy, telling me she would file an extension on taxes. I was relieved to have her assistance with such. For a couple of weeks afterward, I was under the impression she filed an extension in a timely manner. Today, going into the office I found out that she was on medical leave. I was not even in her system, her assistant searched and there were no records indicating that she filed an extension. Very poor response, unprofessional, and unorganized.

1 /5 Hillarie Troyer: We had been with them for a couple of years and had no problems. But, when we got a letter from the IRS, we asked how to handle the situation. The response, in essence, was its our problem. When I tried to explain what an employee had told us, I was told by some man in the office that he "wasnt in the room" when that direction was given. I felt like I had just walked in off the street asking for free advice. Im not sure if they dont need or want my business. Needless to say, but Im going to say it anyway, we wont be back.

5 /5 customer service: This firm has done our taxes and supervised our bookkeeping for over 25 years. They have always met tax deadlines and given good advice Thak you Ray Gerstman and others you work with!

5 /5 Brian Menkal: Always have excellent service. Easy to work with and always have time for a quick question any time of year. Tax advice has been very good. Been a customer for over 30 years.

2 /5 Lindsay Rieker: Giving 2 stars because although the work was done, it was like pulling teeth to get Wendy to respond to questions via email or phone. Left several messages with no return call. I even gave her in out in the beginning that I need her to be communicative and that I do need a little hand holding just until I can trust her. Pretty frustrating to then see my accountant who seems to be too busy to return calls at the local Walgreens with fresh coat of nail polish and pedicure flip flops.