MountainCrest Credit Union - Everett (WA)

1 /5 Dino Martinez: This is the worst credit union I have ever been with. The last few years their service has plummeted. The "too big to fail" banks I used to belong to never used to make me have to spend hours on the phone to customer service so I could access my own money! In the last three years alone I have had to be reissued debit cards because Mtn Crest cant keep my money secure from hackers (Target breach), mistakenly thought my account had been compromised simply because I went on vacation for two months in another state and didnt tell them (apparently, you have to call them and tell them of your movements so they dont think the transactions are suspicious--how "Big Brother" of them), and then they decided to issue chip cards. I hate this credit union with a passion, and am switching to TwinStar so they can give me solutions, rather than vomiting policy at me when I want to access my money when I move or travel. Avoid MountainCrest Credit Union like the plague--there are much better credit unions you can join out there, and you dont even have to be local to do it thanks to shared branching. Goodbye and good riddance MountainCrest!

5 /5 A Chris (SimplyAvina): I’ve paid off many cars and have had to go through all different types of banks for my loans. This one in particular has been really great and offered a low interest rate. They are very friendly and conveniently located. Drive through for banking and inside banking as well. The online site does charge about $10+ for paying online, and over the phone, so I usually go inside and pay. I like this place overall. Would recommend

1 /5 matt: I used to have a checking account with this CU and closed it on good terms. I came back several months later to see about reopening it and was denied, I was told I owed another bank money and once I get that paid off they will gladly reopen a checking account. Fast forward a couple weeks, I get the past debt paid off, apply online and attach a receipt showing the debt being paid but they denied my application anyways. Called up and spoke to a Michele who was very rude and said we dont have to tell you why they wont open an account and then just said they wont open it because of my credit history... Dont waste your time with these people and go somewhere else.

1 /5 Rachael Landry: Lacking customer service is only the first thing on my list for this establishment. Racist as well because I had a black man with me there were little to no words spoken while they opened my account which mind you is now closed a week later because they kicked me out. Then to bash me about what is on my credit report after they had already opened and then closed my account. What a joke this place is. Ill keep my account with a more established diverse customer friendly bank. Thanks for nothing. Its places like this that keep the financial world in a downward spiral.