American Lake Credit Union - Lakewood (WA)

1 /5 Daniel Hampton: One of the most unprofessional and incompetent team of bankers Ive ever met. Went to the Lakewood branch to transfer the title for the truck I was selling. After 45 min of hemming and hawing about which branch we actually needed to go to we were told we had to book it across town to a different location because "we dont do titles at this branch". After a mad dash we made it with 5 minutes to spare. We signed all the necessary paperwork and closed out all the accounts, including the auto-pay. Fastforward a month and surprise surprise we get billed for the full truck payment. When we call to sort it out the person on the phone was rude and dismissive. After some back and forth they said I didnt sign the correct paperwork and that well have to sign the cancellation of the auto pay. I was sure we had done this before so I said as much. After a minute on hold I was told that yep, we had done everything correct on our end and that they had made a mistake. Thing is they opened a new savings account or didnt close the first one so we will see if we get the money and dont have any more problems from surprise banking. Long story short: Never bank here if you can help it.

1 /5 Crown Proctor: I don’t even leave reviews but this one I had to because this bank is the worse bank you can have I am grateful to switch banks from having a car loan through American lake to transfer to navy federal stay away from this bank!!!!!!!!!!

1 /5 Louise Sutton: Been a member for 30 yes. This is the worst customer service ever. Ive been patient. Ive been kind. They messed up my loan payments. Internally lost an important form. Get a call from their Texas payment center after in-person agreement made. Got no apology. Whose running this place?.? My credit is stellar. This is frustrating!! Looking at Navy Federal if this isnt cleared up!

1 /5 Suzanne Manville: August 2023- My husband (who had a car loan here) passed and this organization not only sarcastically questioned my statement to which I immediately provided a death certificate, but has continued to bungle an easy settlement on a total-loss accident for a car loan with the insurance agency. They even accused me of hiding the car when it was clearly totaled off-site by the insurance carrier. I’ve spoken to the loan officer and branch manager repeatedly time-out-of-my-day to try a clear things up on an issue that is legally NOT my responsibility. They are incompetent, beg the insurance agency to keep hounding me, and 8 months later continue to send bills to my dead husband. You decide if you want to do business with a company like this. November 2023… Still receiving deceased husband’s mail

5 /5 Porsche Washington: Kelli and Bri are like family to my husband Ron and I. I have gone through some rough times with car lots ripping me off and not being honest, but with these WONDERFUL ladies no matter how bad the situation looks they fix it and make things right for you. Kelli works hard to make sure you are comfortable with payments and she’s so easy to work with. She is so nice and patient. Sometimes I just call or stop by to say hello to these ladies. I absolutely LOVE this bank. I’ve been with them since 2019. I had ZERO credit, but now I’m way up there because of this bank and feeling really good about it. If you want to be at a bank where you are treated respectfully and given a chance to soar like me, AMERICAN LAKE CREDIT UNION is where it’s at.These wonderful ladies are at the Lakewood location. I live all the way on the other side of Tacoma but I still want to go there. Best Credit Union ever!!!!