Zales - Dallas (TX)

5 /5 C H: When we walked in, we saw two associates. One never acknowledged my fiance and I. Never looked up or said a word. Then there was Mrs P! She greeted us with a smile! She was kind, patient, honest, and helpful. She helped me and my fiance pick out our wedding bands! She is truly a gem! Thank you Mrs P!

5 /5 Margi Sheth: As soon as I walked into Zales, I was warmly welcomed by Tina. She took the time to truly listen to what I was looking for and guided me through the entire process with patience and expertise. Her knowledge and attention to detail made me feel confident in my purchase, and she never made me feel rushed or pressured. I left the store not only with a beautiful piece of jewelry but also a great customer experience. Thank you, Tina, for making it such a smooth and enjoyable visit!

1 /5 Cecy Soto: I was hesitating to write this review since I wanted to give them an opportunity to things right for me; However NOONE here seems toc are! Long story short, I purchased a ring a year ago and one of the diamonds fell off (I have purchased the extended warranty) Well, when I took my ring to the store 07/16 they gave me a hard time with the warranty stating I supposed to have my ring inspected every 6 months which nobody care to explain that at the time of purchase. Anyway, I told them to go ahead and fix it, it took them 2 weeks to get it "fixed" Again no one called, texted or anything to update me on the repair! I had to go in person 08/10 to ask for my ring. Me and my husband were there for a good 10 minutes before someone actually acknowledge us, even though it was 2 people working and only one taking care of other customers. Finally one of them came and brought my ring only to find out it wasnt fix properly! The attendant whom identified as a manager (Bridget I believe her name was) said that they have a lot of new people and it was a mistake but shell get it fixed for me in a week... Well today is 09/05 almost a month after and still NOONE has contacted me about my ring! this is by far the worst customer service experience at a jewelry store! I have emailed corporate and also contacted their live chat, called the store and nobody can give an answer on my ring!

5 /5 Patience Nhunzvi: We walked in the store, we didn’t want to buy anything but needed help with getting our earrings certification numbers. Bridgette enthusiastically came to help, despite the fact that we didn’t want to buy anything, Bridgette melted our hearts with her professionalism, awesomeness, knowledge of what she was doing. She was so patient and never seemed to be bothered by our requests. We were so impressed and really this is true customer service in its entirety. Her genuine concern for customers and making sure they leave the store satisfied just surpassed our expectation. And she gifted both me and my mama with warm hugs, we could visit over and over just for this amazing experience, keep it up Bridgette you are a real star!!!!

5 /5 Talibah Adenouga: The customer service at Zales provided by Fatima far surpassed what I experienced at other stores. Fatima was knowledgeable, patient, and welcoming. If youre looking for nice pieces and exceptional customer service, go see Fatima at Zales.