Voya Financial Advisors - Dallas (TX)

1 /5 Jillian Waterbury: This was part of an employer retirement plan. When I seperated from that company, it was extremely difficult to rollover my money to Fidelity. Voya treated me like a criminal when I asked for the verfication not to be sent to my old work address as I no longer had access to that email and they refused to verify me any other way ie with my SS#, address, DL # or any other data. It was extremely difficult to work with them.

1 /5 Ryan Wright: If I could give a negative review I would company is garbage ! I’ve had to jump through so many hoops for my own money and yet it still pending ? Do you want my blood type too?! SMH I will be canceling any contribution I have going into this company. Good lord

1 /5 Rachel McConnell: I wish I could give a negative rating. TERRIBLE! I had to pull out money due to overwhelming medical bills. The hoops I had to jump through were CRAZY! In addition they are super slow. It’s been over two weeks since my withdrawal has been approved and I still have not received my proceeds. No tracking. No response from voya except that my balance has been reduced. Ugh! If you have the option to invest elsewhere, do it!

1 /5 Christine George: The only rating i could give this company is a big negative zero, which is not a rating, but I wish it was. Ever since I have been working with them its been a nightmare. Poor policy and procedures and lack of compassion for their customers. The company employees do not accept responsibility for their own errors and pass the errors on to the consumer and or authorized party. The insensitivity within the company, I would strongly recommend not investing your money with this company and if you have no choice, please do your homework before you agree to anything and record every conversation you have with their advisors and staff representatives. You never get to speak with the same representative you spoke with previously, and you have to repeat yourself to too many different representatives, should you have an issue of urgent matter. Very poor policies and procedures, of which they seem to have very few at all. They will cover up their own mistakes not realizing the emails and their AI are informing the customers of the exact information, while the representatives are stating something completely different. Document and keep good records, and record the conversations! If I was wealthy, I know I would have had a better experience with this company. All the things you hear on tv in their commericals, I didnt experience that caring and devotion disposition. Just one mistake after the other that not only has stressed me out beyond measure, but has and is costing me more than what I have!!

1 /5 Brandon Huff Huff: If you are offered FMLA through your employer I would not accept the leave. I have been off for nearly 2 months for a planned surgery. Through this entire process VOYA (covering the FMLA) couldn’t find my claim/ (Even with the only claim number they had given me. /Couldnt find my employer. (a Fortune 500 company) I requested MULTIPLE call backs through multiple departments within VOYA because no one seemed to have any recollection of my claim, even though they were already paying me from said claim. VOYA reassured me that it was my company’s Human Resources department that I was waiting to hear from, when the request was NEVER EVEN SENT by voya to Human Resources. I’ve never had to jump through so many hoops to get a response from a company. One big game of grab ass down @VOYA headquarters. Total joke of a company.