1 /5 Chuck Licata: Time to update that review from 2016.
I banked at Prosperity in Liberty Hill (TX). That staff was phenomenal, they were very service-oriented and caring. I had an incident (sometime between 2016-19) where I was scammed through my Prosperity checking account in Liberty Hill and the Prosperity folks there were helpful.. but I still owed the amount of money I was scammed.
So I visited the Prosperity Bank here in Granbury. I explained the incident to the Account manager here and told her I was ready to pay that amount of $$ up, and possibly open a new account. She said shed double-check the amount I owed off the scam, and "get back to me within a day or 2." She took down my phone number and had my e-mail account.
Well, today is 8/11 and its been OVER 2 weeks since she said shed get back to me. What a shame. Maybe Ill visit the branch here sometime and get the account evened up... but Im REALLY disappointed with the lack of follow up, especially since I had such good service and karma with the Liberty Hill office years ago.