Vitagold 18k - Lewisville (TX)

Vy Chen this location is awful DO NOT WASTE YOUR MONEY HERE. i went in for a chain and to have a charm engraved, not only was Michelle N rude and unhelpful but the store’s machine didn’t work and my charm had scratches everywhere. my first attempt on engraving the charm was handwritten, a pretty decent size and written within the perimeters. the machine had completely FLIPPED OVER my charm and was writing everything all over the place. they let me redo it again and recommended i used the text setting, which completely ruined the whole purpose of coming in, where i wanted to hand write something but after seeing what happened i settled. i saw the worker pull out another charm from the drawer, where it was completely scratched up. even after using the text setting the charm FLIPPED OVER ONCE AGAIN and looked NOTHING like what was shown. it is completely illegible and looks like chicken scratch, and there is suppose to be a heart written on it????? only after i spent my money and wasted my time the worker THEN AFTER informed me that they have been having problems with the machine, why sell me something that you knew didn’t work?? and people were unhappy with???? i’m upset i wasn’t informed of the issues they had beforehand and how i couldn’t refund this scam. i will never be returning and i hope the worker is retrained thoroughly on customer service and letting them know of any precautions before they spend their money.

Quiroz Carlos (TopChulo) So I purchased the green dial the other day and my wife loved it so much we returned to purchase the yellow dial for her. These are absolutely beautiful watches that look much more expensive than what we paid for them. So I have to acknowledge one of the managers at this Rim location Mr Oscar Barrera he is absolutely outstanding and his customer service is exceptional, they did not have the yellow variant at his store but he went out of his way to drive to another store to get this watch for us, he could have Easily told us to go to the other store but he did Not, this is the Exact reason why I shop at this store and I always deal with Oscar. The 3 reasons why I chose this Citizens watch was the colors on the dial are brilliant the president style band looks elegant and its very comfortable and the exhibition case back is a very nice touch, for the price of this watch its hard not to pull the trigger on it, so I did twice . Thank you Oscar you are the Best .

Ashley Smith Beautiful boutique with a gift for anyone in your circle, including yourself! I was greeted very kindly and helped with every step of my shopping, including beautifully done gift wrapping.

Jessica Smith I had to turn around and walk all the way back home in the heat. You cant even find the place. It was a waste of time and I really needed to get there and get some money.

Otis Hardaway They were very friendly and very customer good service

David Yeley I lost my wife to cancer a little over two years ago, and recently, I felt it was time to have my wedding ring resized and moved to another finger. After researching jewelry stores in my area, I came across Lewis Jewelers. While many places claim to offer a "family atmosphere," I decided to take a chance on Lewis—and they truly delivered on that promise. Dana, a young woman in training, was the first to assist me. She immediately made me feel welcome. What may seem like a simple task—resizing a ring—was an emotional step for me, and she handled it with genuine care. Every time I stopped in, whether it had been two days or two weeks, Dana recognized and greeted me warmly. That small gesture meant more than she probably realized. Ana helped me with the purchase of a Breitling watch and several jewelry appraisals. She is a consummate professional—confident, knowledgeable, efficient, and a great sense of humor too! Todd, as a leader, clearly sets the tone for exceptional customer service. Every person I interacted with at Lewis Jewelers was friendly, helpful, and professional. Whether youre shopping for something new or seeking care for something deeply personal, I highly recommend Lewis Jewelers. They don’t just sell jewelry—they treat you like family.

Nathan Fox Samantha was very helpful as was everyone in the store. Mr. Borrego introduced himself, was very accommodating and friendly. I would highly recommend this store.