Viet Phan, CFP - UBS Financial Services Inc. - Plano (TX)

Lynn Lance Went to Ace to get a money order 600.00 off my EBT card and the lady said swipe your card then she said that it didnt go through, so she had me swipe again it didnt go through again! She handed me two receipts and one said connection error network timed out so I go home call my card and sure enough the money was withdrawen as an eft, I called support opened a ticket the district manager called and told me to get a copy of my statement, so I hand delivered it to the cashier and she said up to 72 hours the boss will get back to you so three days later I called and the cashier said oh my boss said we didnt receive the funds check with your bank so I did but its an EBT card the only way to get the money returned by EBT is skimming or phishing theft and that there is no way they can refund any monies because it shows that ace check cashing had processed an eft via the POS machine! So I have to do my due diligence and find out that the cashier needs to go to the POS machine and upload all the offline pending transactions! So I put in another ticket through cs and I even email the ace president and nothing Ive received nothing in response from anyone! I waited till June 2 one month after the incident happened and to no avail I still havent received the reimbursement from the POS machine! This is 600.00 well 615.32 to be exact! I need my funds desperately and no one will follow up or reply to my email! Its very very frustrating because now I owe someone 600.00 and I dont have it. Im sick to my stomach over this. This is more than frustrating its hindered my life , bills didnt get paid and Im in debt now. I had to research who owned the POS or atms inside ace so here I am . The last not only has been rude but she probably took my money! Im out 615.32 because no one will help me. I will never ever go to Ace check cashing for anything and Ive been a customer for over 4 years there and I will never go back. Its a shame that a billion dollar company just scoffs at the poor and passes the buck to someone else as if it doesnt matter and clearly it doesnt but to me it does matter, 600.00 is a lot of money.

Albert Mantell THANKS. They helped more than I ever expected. I got my new ck account just the way I wanted.

Chris Griesbach Thanks !

Marisa They are willing to work with you if you have poor to fair credit scores, from which I myself indeed do have. Would definitely recommend for anyone needing a loan with less than perfect scores.

Luke Bennett I was short on rent and needed help fast, so I tried quick cash payday loans in Galveston. They got me approved in no time and the cash was in my hand the same day. Super helpful when youre in a rush and can’t wait around.

Brittany Bradley 5 stars for the nurse named Lisa , if there is more than one Lisa its the , She is the Lisa that has blonde/ light brown hair and a pretty smile. She was very thorough in explaining to my grandmother what was needed and her bedside manner was awesome. Shout out to Dr Kamat for his thorough and safely done procedure. The only thing that rubbed me the wrong way , was the lady who was transporting my grandmother to do the procedure, she told me grandmother what the doctor was going to administer into her IV, two of which she is allergic too and had a bad reaction to last time , Hispanic woman with tattoos, specifically one on her wrist , and my grandmother reminded her she was allergic, and this lady rudely replied " why arent you wearing your allergy bracelet" first off one was never given to her or ordered for her but she had the information from her primary in her wallet. So the mouthy lady checked my grandmothers chart again and she looked at the lady she was training and they both stayed quiet. I assume bc we were In the room. I didnt catch this ladies name , she needs to be retrained , learn better manners , and not speak or tell someone they are receiving medications THATS ALREADY LISTED on the chart as an allergy, right before a procedure. Other than her ignorance, I want to thank Nurse Lisa and Dr. Kamat for taking care of my grandmother.